Customer Success - Sheffield, UK (hybrid)

Graduate Business Support Engineer

You'll be the frontline, ensuring our email security solutions are delivering maximum value across diverse sectors.

If you’re reading this, we are excited for you. You’ve landed on the job description for a company that will obsess over your well-being with unrivalled work-life balance, your career development providing transparent career paths and learning support for every single person, and knows that you are unique and will celebrate that. If you are passionate about what you do and want a career in one of the most exciting yet stable industries, read on…

Egress Software Technologies are a leading cyber security company providing global solutions to protect against human-activated risk. By aggregating data to derive intelligence, Egress is the only company able to predict future threats and prevent attacks or breaches – before they happen.

Egress is proud to support thousands of Enterprise customers across a range of sectors including Financial Services, Legal, Healthcare, and Government organizations. By protecting millions of employees around the world from advanced threats, businesses can safely achieve their mission without unnecessary risk.

Leading the way in IT Cyber Security, Egress offers unparalleled career opportunities for graduates aiming to forge a lasting career.

The role

As part of our dynamic Customer Experience team, this role is your ticket to making a real impact. You'll be the frontline, ensuring our email security solutions are delivering maximum value across diverse sectors. You’ll be at the forefront, guiding our customers through the complexities of cybersecurity with ease and expertise.

  • Deliver exceptional support, optimizing Egress solutions for peak performance and satisfaction.
  • Tackle customer queries and incidents with agility, collaborating across teams for swift resolutions.
  • Champion best practices, offering training and insights to enhance customer experience.
  • Dive deep into feedback, turning insights into action for continuous improvement.

The Person

We welcome candidates from all academic backgrounds, yet we seek individuals who can demonstrate the following skills and experience.

  • A problem-solver at heart, you turn complex challenges into simple solutions.
  • A customer champion, you thrive in fast-paced, tech-driven environments.
  • A team player with stellar interpersonal skills, capable of independent decision-making.
  • Eager to dive into cybersecurity with clear paths for advancement.
  • Creative problem-solving and a flexible approach to challenges.
  • Collaborative spirit, thriving in diverse, cross-disciplinary teams.
  • Self-motivated learning, with effective communication across all levels.
  • Quick to the core of issues, with a resilient, can-do attitude

Full training in the company’s product portfolio will be provided to you.

The company

We are proud of our uniquely agile, effervescent, and people-focused equal-opportunity environment. Our core values of Owning itBeing BoldDoing the right thing and Being a bar-raiser run through everyone who works for us, and everything we do.

We are a sociable company and haven’t let a global pandemic stop us from continuing to enjoy the place we work even if is more of a virtual experience at times. The atmosphere across the business is friendly and supportive, with a constant desire to improve in everything we do! We are now back to running our monthly paid-for social activities as our offices continue to get busier! For those who are working remotely, we can’t promise the coffee you have in your kitchen will be as good as the free ones we have in the offices but the people you share it with will be just as warm and welcoming.

Diversity, Equity and Inclusion

Here at Egress we are committed to diversity, equity and inclusion. Our workforce has consistently sat above the national average for both BAME and female representation, but we recognize that we can always do more. Every job description is subject to scrutiny through a gender bias decoder ensuring our roles are as inclusive and attractive as possible. Our culture is one that aims to nurture a welcoming and safe working environment for everyone with initiatives such as our employee-led Culture Club, dedicated mental health first aider network and regular awareness seminars all contributing to a great place to work whoever you are.

Privacy and Your Data

Please take the time to check and read our recruitment privacy policy. The information you provide to us when you apply will be held, stored and processed by Egress Software Technologies Limited in accordance with it.

Any job offer that we may make to you will be subject to you successfully passing background checks.

Benefits

Social

  • Regular charity events and fundraisers
  • Dedicated Culture Club responsible for arranging regular social events of all shapes and sizes
  • Annual kickoff and summer parties
  • Management / peer recognition programmes with rewards
  • Regular employee personal development and training reviews
  • Flexible dress code
  • Social pool league

Physical

  • Free eyecare vouchers
  • Free breakfast, fruit and all the coffee you can drink
  • Fully funded private medical
  • Discounted gym membership
  • Cycle to work scheme




Financial

  • 25 days annual leave, increasing to 26 after your first year in the business
  • Contributory pension scheme
  • £2,000 employee referral scheme
  • Eligibility to participate in Enterprise Management Investment (EMI) stock option scheme
  • Egress perks portal and retail discount scheme

Learn more about benefits at Egress

About our Sheffield office

Our Sheffield office is conveniently located in the centre of the city's new and growing digital campus. It's a short walk from Sheffield train station, and a shorter walk to Sheffield city centre and Sheffield Hallam's university campus.

Acero,
3 Digital Campus,
Concourse Way,
Sheffield,
Yorkshire, UK
S1 2BJ