Contact Egress

Please select a relevant form below to submit your inquiry.  We look forward to connecting!

Book a demo Trying to open your secure email?

How can we help?

Choose an option below and your request will be routed to the right team.

For support inquiries, please visit our support site.

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On Demand Support

Need on-demand support?

Our support site is constantly maintained with knowledge guides, frequently asked questions, and troubleshooting for all Egress products and services.

Browse our support knowledge base

Egress offices

Find the addresses and locations of our offices in the UK, US and Australia

London (HQ)

  • White Collar Factory, 1 Old Street Yard, 12th Floor, Old Street, London, EC1Y 8AF United Kingdom
  • +442039879666


  • Acero, 3 Digital Campus, Concourse Way, Sheffield, S1 2BJ United Kingdom
  • +442039879666


  • 3rd Floor, Festival House, Jessop Avenue, Cheltenham, GL50 3SH United Kingdom
  • +442039879666


  • Level 7, Industrious, 22 Boston Wharf Road, Boston, MA, 02210 United States
  • +16178556055

New York

  • 408 Broadway, New York, NY, 10013 United States
  • +16178556055


  • Spaces, 80 Ann Street, Brisbane, Queensland, 4000 Australia
  • +61731329170

Frequently Asked Questions

Check out our Support Center for detailed guides.

You can reply or send messages to paid users with a license for free. Free accounts start with 25 credits for composing messages. No credits are deducted when emailing a paid user with a license. If you run out of credits, you can still message paid Egress users, but not non-Egress customers.

Information for Free Users

To open a secure email, you need an Egress account. If you don't have one, you can create an account.

Steps to Open a Secure Email:

  1. 1. When you receive a secure email, it will arrive in your regular inbox. Simply click the "Open Secure Email" button.
  2. Sign in or register on the webpage using your Egress ID (email address) and password.
  3. After logging in, you can view and reply to the secure email in your web browser.
Using the Secure Access Web Portal

If you've forgotten your Egress password but remember your security questions and answers, you can reset your password.

If your Egress account is linked with your Windows log-in (ADFS), please contact your company's internal Help Desk or IT Manager for support.

If you've forgotten both your password and answers to security questions:

Free Users and Recipients: Log a ticket with us, and Customer Services can reset your account. Include any attempted answers to speed up the reset process.

Paying Users: Contact your Egress Support Contact for assistance.

Support for Credentials

Your Egress ID is your email address. Register using the same email address to which the Secure Email was sent to ensure successful access.

Registering an Egress ID