Your rights as an individual
Find information on your rights as an individual regarding data collection, and how to exercise these rights.
Unsubscribe from marketing, delete, update or access your data, object or restrict processing
You can do this easily by filling out our Web Privacy Form. Please note, if one of our customers sends your information through our services then you will need to contact them to make your request.
There may be reasons where we cannot comply with your request due to the basis on which we are processing it, or due to exceptions set out in applicable law. We will explain this to you in our response where these are relevant.
What we may need from you to action your request
- We may ask you to provide information to confirm your identity. This helps us make sure personal data is not disclosed, deleted or erased by someone who has no right to do so.
- We may contact you to ask for further information to speed up our response or to clarify your request.
If we cannot verify you or you refuse to respond to any reasonable steps we take to do so, this will impact on our ability to fulfil your request.
Our Data Protection Officer (DPO)
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Address |
12th Floor, The White Collar Factory, 1 Old Street Yard, London, EC1Y 8AF, United Kingdom |
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Email address |
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Phone number |
+44 (0) 20 7624 8500 |
No fee usually required
We do not generally charge a fee for you to exercise your rights. We do reserve the right to either charge a reasonable fee for complying with your request, or to refuse to comply with it (e.g. if it is clearly unfounded, repetitive or excessive) where permitted by relevant guidance.
Time limit to respond
We will comply with any response times set out by law relevant to where you are resident.
- for UK and EEA residents this means we try to respond to all verified requests within one month(starting on the day we receive it).
- for Californian Consumer, we try to respond to all verified requests within 45 days of receipt. Remember, we do not have to disclose your personal information to you more than twice in any 12-month period.
Occasionally it may take longer to respond if we are unable to verify you, or if your request is particularly complex or you’ve made a number of requests. If this is likely we will notify you and keep you updated.
Other rights
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The right |
Things to remember |
How you can exercise it with us or find out more |
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To understand the personal data we collect about you, how and where we collect it, and the purposes of collecting and processing it. |
If your personal data is sent, shared or stored using our services, you will need to make a similar request to the relevant third-party as we may not be the controller of that data. |
See our privacy policies here. |
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To know the third-parties that we may share your personal data with in providing our services |
Third-parties involved in delivering our services will not have rights to use your personal data for their own purposes. |
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To complain to us or a regulator |
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You can raise a complaint with us through this form. You can find out more details in our Complaints Policy.
You also may have a right to complain to a relevant regulator. If you’re in the European Union, this will include the Information Commissioners’ Office, the UK’s data protection regulator. You can find out more about this right here: https://ico.org.uk/make-a-complaint/ |
Californian consumers
In addition to the rights set out above, California Consumers have additional rights set out in the California Consumer Privacy Act.
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Your right |
Things to remember |
How you can exercise it with us |
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To say no to the sale of personal information |
We do not sell your personal information outside of our Group. |
We do not sell your personal information outside of our Group. |
Last updated
29 January 2025