Subcontractors
Find information and details regarding Egress Software's use of subcontractors to provide specialist functionality and services.
In providing our Services, we may use subcontractors to provide specialist functionality and services. We’ve set out details of who these companies and the role that they play below. We have contracts in place with each of them which meet the requirements of applicable data privacy legislation, including Article 28 of the General Data Protection Regulation.
Not all of them will be relevant to the way you access and use our Services and we’ve set out some details around this below. If you’re unsure, please check the terms of your agreement with us or get in touch with your account manager. If you don’t have one, just drop us a line at www.egress.com/contact-us.
Service delivery infrastructure |
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Subcontractor | Geographic choice | Purpose | Privacy Information | Methods for transfers of personal data outside of the UK and EU where acting as a Sub-Processor on our behalf | Relevant to | |||||||||
| Standard Contractual Clauses with us | Binding Corporate Rules | Privacy Shield | Prevent | Protect | Respond | Defend | Large File Transfer | Workspace | Webform | Support Services | ||||
| Amazon Web Services | EU or US | Hosting all or part of your Content | here | ✓ | - | here | - | - | - | - | ✓ | - | - | - |
| MongoDB | UK or US | Hosting all or part of Smart Data, Threat Data, and/or your Content | here | ✓ | - | here | - | - | - | ✓ | - | - | - | - |
| Microsoft Azure | AU, EU, UK, US | Hosting all or part of Smart Data, the Service delivery infrastructure and/or your Content | here | ✓ | - | here | ✓ | ✓ | ✓ |
- |
- | ✓ | ✓ | - |
| Twilio, Inc. | US | Provides mobile SMS messages for muti-factor authentication (if selected by you) | here | ✓ | ✓ | here | - | - | - | - | - | ✓ | - | - |
| Mailgun Technologies, Inc. | EU | Provides mail delivery services for automated alerts/notifications | here | ✓ | - | here | - | - | - | - | - | ✓ | - | - |
Buying online |
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Subcontractor | Geographic region | Purpose | Privacy Information | Methods for transfers of personal data outside of the UK and EU where acting as a Sub-Processor on our behalf |
Relevant to | ||||||||
| Standard Contractual Clauses with us | Binding Corporate Rules | Privacy Shield | Prevent | Protect | Respond | Large File Transfer | Workspace | Webform | Support Services | ||||
| Digital River Ireland Limited | Ireland | Provides ecommerce services and is the authorised reseller of Egress products purchased through our ecommerce platform | here | ✓ | - |
- |
- | ✓ | - | - | ✓ | - | - |
| Digital River Inc. | US | ✓ | - |
- |
- | ✓ | - | - | ✓ | - | - | ||
| PayPal, Inc. | EU, US | Provide payment services functionality that you will see as an option if you purchase your subscriptions through our website | here | - | - |
- |
- | ✓ | - | - | ✓ | - | - |
| GoCardless | EU | here | - | - | - | - | ✓ | - | - | ✓ | - | - | |
Customer services |
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Subcontractor |
Geographic region |
Purpose |
Privacy Information |
Methods for transfers of personal data outside of the UK and EU where acting as a Sub-Processor on our behalf | Relevant to | ||||||||
| Standard Contractual Clauses with us | Binding Corporate Rules | Privacy Shield | Prevent | Protect | Respond | Large File Transfer | Workspace | Webform | Support services | ||||
| Salesforce, Inc. | EU | Provides support ticket and online chat software and services used to provide support services | here | ✓ | ✓ | here | - | ✓ | |||||
| CalliTech Limited (trading as MoneyPenny) | UK | Provides overflow support call services, and transfers out-of-hours support calls to our engineers | here | - | - | - | - | ✓ | |||||
| Zoom Video Communications, Inc. | US | Provides tools that we may use to provide certain support services to you | here | ✓ | - | here | - | ✓ | |||||
| Drift, Inc. | US | Provides overflow support call services, and transfers out-of-hours support calls to our engineers | here | ✓ | - | - | - | ✓ | |||||
| Microsoft Teams | UK | Used by our support service teams in the resolution of support tickets | here | ✓ | - | here | - | ✓ | |||||
| 8x8, Inc. | UK and US | Used by our support service teams in the resolution of support tickets, and for outbound and inbound telephony across our group | here | ✓ | ✓ | here | - | ✓ | |||||
Customer Relationship Management (CRM) and marketing |
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Subcontractor |
Geographic region |
Purpose |
Privacy Information |
Methods for transfers of personal data outside of the UK and EU where acting as a Sub-Processor on our behalf | Relevant to | ||||||||
| Standard Contractual Clauses with us | Binding Corporate Rules | Privacy Shield | Prevent | Protect | Respond | Large File Transfer | Workspace | Webform | Support Services | ||||
| Salesforce, Inc. | EU | Provides our CRM platform | here | ✓ | ✓ | here | - | ||||||
| Marketo, Inc. | EU | Provide a platform that supports the webforms found on our website relating to marketing activity and enables us to send out our marketing communications | here | ✓ | - | here | - | ||||||
| Zoom Video Communications, Inc. | US | Provides webinar and video conferencing software and technology | here | ✓ | - | here | - | ||||||
| Outreach Corporation | US | Provides a software relationship management platform used by our US sales teams | here | ✓ | - | here | - | ||||||
| Drift, Inc. | US | Automatically sorts emails from marketing campaigns | here | ✓ | - | - | - | ||||||
| 8x8, Inc. | UK and US | Used for outbound and inbound telephony across our group | here | ✓ | ✓ | here | - | ||||||
| Refinitiv Worldcheck |
- | Third party service that provides KYC compliance screening on our Salesforce instance (e.g. OFAC, sanctions and money laundering screening data) | here | - | - | - | - | ||||||
Customer engagement and feedback |
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| Subcontractor | Geographic region | Purpose | Privacy Information | Methods for transfers of personal data outside of the UK and EU where acting as a Sub-Processor on our behalf | Relevant to | ||||||||
| Standard Contractual Clauses with us | Binding Corporate Rules | Privacy Shield | Prevent | Protect | Respond | Large File Transfer | Workspace | Webform | Support Services | ||||
| SVMK Inc. (t/a Survey Monkey) | EU/US | Used for customer surveys and feedback | here | ✓ | - | - | - | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Trustpilot A/S |
AU/EU/UK/US |
here | - | - | - | - | |||||||
| G2.com, Inc. | US | here | ✓ | - | here | - | |||||||
| Qualtrics | US | here | ✓ | - | here | - | |||||||
Our Group companies |
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Subcontractor | Geographic region | Purpose | Privacy Information | Methods for transfers of personal data outside of the UK and EU where acting as a Sub-Processor on our behalf | Relevant to | ||||||||
| Standard Contractual Clauses with us | Binding Corporate Rules | Privacy Shield | Prevent | Protect | Respond | Large File Transfer | Workspace | Webform | Support Services | ||||
| Egress Software Technologies Limited | UK, EU | May be involved in service delivery and/or relationship management depending on the nature and structure of your relationship with us and the Services you subscribe to here | here | - | - | - | ✓ | ||||||
| Egress Software Technologies, Inc. | US | here | ✓ | - | here | ✓ | |||||||
| Egress Software Technologies Inc. | Canada | here | - | - | - | ✓ | |||||||
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Last Updated:
On 18th November 2022 we reconfigured Mailgun from a US instance to use the EU (Germany) service