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Subcontractors

How we use them

In providing our Services, we may use subcontractors to provide specialist functionality and services. We’ve set out details of who these companies and the role that they play below. We have contracts in place with each of them which meet the requirements of applicable data privacy legislation, including Article 28 of the General Data Protection Regulation.

Not all of them will be relevant to the way you access and use our Services and we’ve set out some details around this below. If you’re unsure, please check the terms of your agreement with us or get in touch with your account manager. If you don’t have one, just drop us a line at www.egress.com/contact-us.

 

Service delivery infrastructure

Subcontractor Geographic region Purpose Privacy Information Methods for transfers of personal data outside of the UK and EU where acting as a Sub-Processor on our behalf Relevant to
Standard Contractual Clauses with us Binding Corporate Rules Privacy Shield Prevent Protect Respond Defend Large File Transfer Workspace Webform Support Services
Amazon Web Services EU or US Hosting all or part of your Content here - here - - - - - -
MongoDB UK or US Hosting all or part of Smart Data, Threat Data, and/or your Content here - here - - - - - - -
Microsoft Azure UK, US, or EU Hosting all or part of Smart Data, the Service delivery infrastructure and/or your Content here - here

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UK Cloud UK Hosting all or part of your Content or the Service delivery infrastructure here - - - - - - - - - -
Twilio, Inc. US Provides mobile SMS messages for muti-factor authentication (if selected by you) here here - - - - - - -
Mailgun Technologies, Inc. US Provides mail delivery services for automated alerts/notifications here - here - - - - - - -

 

Buying online

Subcontractor Geographic region Purpose Privacy Information Methods for transfers of personal data outside of the UK and EU where acting as a Sub-Processor on our behalf
Relevant to
Standard Contractual Clauses with us Binding Corporate Rules Privacy Shield Prevent Protect Respond Large File Transfer Workspace Webform Support Services
Digital River Ireland Limited Ireland Provides ecommerce services and is the authorised reseller of Egress products purchased through our ecommerce platform here -

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Digital River Inc. US -

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PayPal, Inc. EU, US Provide payment services functionality that you will see as an option if you purchase your subscriptions through our website here - -

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GoCardless EU here - - - - - - - -

 

Customer services

Subcontractor
Geographic region
Purpose
Privacy Information
Methods for transfers of personal data outside of the UK and EU where acting as a Sub-Processor on our behalf Relevant to
Standard Contractual Clauses with us Binding Corporate Rules Privacy Shield Prevent Protect Respond Large File Transfer Workspace Webform Support services
Salesforce, Inc. EU Provides support ticket and online chat software and services used to provide support services here here -
CalliTech Limited (trading as MoneyPenny) UK Provides overflow support call services, and transfers out-of-hours support calls to our engineers here - - -
Zoom Video Communications, Inc. US Provides tools that we may use to provide certain support services to you here - here -
Drift, Inc.  US Provides overflow support call services, and transfers out-of-hours support calls to our engineers here - - -
Microsoft Teams UK Used by our support service teams in the resolution of support tickets here - here -
8x8, Inc. UK and US Used by our support service teams in the resolution of support tickets, and for outbound and inbound telephony across our group here here

 

Customer Relationship Management (CRM) and marketing

Subcontractor
Geographic region
Purpose
Privacy Information
Methods for transfers of personal data outside of the UK and EU where acting as a Sub-Processor on our behalf Relevant to
Standard Contractual Clauses with us Binding Corporate Rules Privacy Shield Prevent Protect Respond Large File Transfer Workspace Webform Support Services
Salesforce, Inc. EU Provides our CRM platform here here -
Marketo, Inc. EU Provide a platform that supports the webforms found on our website relating to marketing activity and enables us to send out our marketing communications here - here -
Zoom Video Communications, Inc. US Provides webinar and video conferencing software and technology here - here -
Outreach Corporation US Provides a software relationship management platform used by our US sales teams here - here -
Drift, Inc. US Automatically sorts emails from marketing campaigns here - - -
8x8, Inc. UK and US Used for outbound and inbound telephony across our group here here -

 

Customer engagement and feedback

Subcontractor Geographic region Purpose Privacy Information Methods for transfers of personal data outside of the UK and EU where acting as a Sub-Processor on our behalf Relevant to
Standard Contractual Clauses with us Binding Corporate Rules Privacy Shield Prevent Protect Respond Large File Transfer Workspace Webform Support Services
SVMK Inc. (t/a Survey Monkey) EU/US Used for customer surveys and feedback here - - -
Trustpilot A/S

EU/UK/US /Australia

here - - - -
G2.com, Inc. US here - here -
Qualtrics US here - here -

 

Our Group companies

Subcontractor Geographic region Purpose Privacy Information Methods for transfers of personal data outside of the UK and EU where acting as a Sub-Processor on our behalf Relevant to
Standard Contractual Clauses with us Binding Corporate Rules Privacy Shield Prevent Protect Respond Large File Transfer Workspace Webform Support Services
Egress Software Technologies Limited UK, EU May be involved in service delivery and/or relationship management depending on the nature and structure of your relationship with us and the Services you subscribe to here here - - -
Egress Software Technologies, Inc. US here - here
Egress Software Technologies Inc. Canada here - - -

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Last Updated:

On 28 June 2021 we added details of Mongo DB. 

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