Subcontractors

How we use them

In providing our Services, we may use subcontractors to provide specialist functionality and services. We’ve set out details of who these companies and the role that they play below. We have contracts in place with each of them which meet the requirements of applicable data privacy legislation, including Article 28 of the General Data Protection Regulation.

Not all of them will be relevant to the way you access and use our Services and we’ve set out some details around this below. If you’re unsure, please check the terms of your agreement with us or get in touch with your account manager. If you don’t have one, just drop us a line at www.egress.com/contact-us.

Service delivery infrastructure

Subcontractor Geographic region Purpose Privacy Information Privacy Shield Relevant to
Prevent Protect Investigate Large File Transfer Workspace Webform Support Services
Amazon Web Services EU, US Hosting all or part of your Content here here - - - - -
Microsoft Azure UK, US, EU Hosting all or part of Smart Data, the Service delivery infrastructure and/or your Content here here - -
UK Fast.Net Limited UK Hosting all or part of the delivery infrastructure here - - - - - - -
UK Cloud UK Hosting all or part of your Content or the Service delivery infrastructure here - - - - - - -
Twilio, Inc. US Provides mobile SMS messages for muti-factor authentication (if selected by you) here here - - - - - -
Mailgun Technologies, Inc. US Provides mail delivery services for automated alerts/notifications here here - - - - - -

 

Buying online

Subcontractor Geographic region Purpose Privacy Information Privacy Shield Relevant to
Prevent Protect Investigate Large File Transfer Workspace Webform Support Services
PayPal, Inc. EU, US Provide payment services functionality that you will see as an option if you purchase your subscriptions through our website here - - - - - -
GoCardless EU here - - - - - -

 

Customer services

Subcontractor Geographic region Purpose Privacy Information Privacy Shield
Zendesk, Inc. EU Provides support ticket and online chat software and services used to provide support services here here
CalliTech Limited (trading as MoneyPenny) UK Provides overflow support call services, and transfers out-of-hours support calls to our engineers here -
Zoom Video Communications, Inc. US Provides tools that we may use to provide certain support services to you here here

 

Customer Relationship Management (CRM) and marketing

Subcontractor Geographic region Purpose Privacy Information Privacy Shield
Marketo, Inc. EU Provide a platform that supports the webforms found on our website relating to marketing activity and enables us to send out our marketing communications here here
Zoom Video Communications, Inc. US Provides webinar and video conferencing software and technology here here
Outreach Corporation US Provides a software relationship management platform used by our US sales teams here here
The IT Service Limited UK Provides certain training services on our behalf and may be involved if you purchase these from us here -
Salesforce, Inc. EU Provides our CRM platform here here

 

Our Group companies

Subcontractor Geographic region Purpose Privacy Information Privacy Shield
Egress Software Technologies, Inc. US May be involved in service delivery and/or relationship management depending on the nature and structure of your relationship with us and the Services you subscribe to here here here
Egress Software Technologies Inc. Canada here -
Egress Software Technologies Limited UK, EU here -

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Last Updated:
 
We changed the layout of this page on 2 June 2020 to make it clearer when and how sub-processors may be involved.  The actual list of sub-processors was last updated on 15 October 2019.

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