Subcontractors and locations

Find details and locations of Egress Software’s use of subcontractors below. Business Customer hosting options include the US, UK, EU, and Australia.

Geolocation choice: Business customers have the choice of location hosting listed with each product in the US, UK, EU, and Australia.

In providing our Services, we use subcontractors to provide specialist functionality and services. We set out details of these companies and the role that they play below. We have contracts in place with each of them which meet the requirements of applicable data privacy legislation, including Article 28 of the General Data Protection Regulation.

Not all of them will be relevant to the way you access and use our Services. If you are unsure, please check the terms of your agreement with us or get in touch with your account manager. If you do not have one, just drop us a line at www.egress.com/contact-us.

Defend Sub-Processors

Defend Sub-Processors

  • Amazon Web Services
    • Privacy Information
    • Hosting all or part of Threat Data and/or the Service delivery infrastructure
  • Microsoft Azure
    • Privacy Information
    • Hosting all or part of Threat Data and/or the Service delivery infrastructure
  • MongoDB
    • Privacy Information
    • Hosting all or part of Threat Data and/or the Service delivery infrastructure

Customer Hosting Location/Region Choices

United States / United Kingdom* / European Union / Australia

* United Kingdom has failover services in the European Union

Prevent Sub-Processors

Prevent Sub-Processors

  • Amazon Web Services
    • Privacy Information
    • Hosting all or part of Smart Data and/or the Service delivery infrastructure
  • Microsoft Azure
    • Privacy Information
    • Hosting all or part of Smart Data and/or the Service delivery infrastructure

Customer Hosting Location/Region Choices

United States / United Kingdom / European Union / Australia

Protect Sub-Processors

Protect Sub-Processors

  • Amazon Web Services
    • Privacy Information
    • Hosting all or part of Content and/or the Service delivery infrastructure
  • Microsoft Azure
    • Privacy Information
    • Hosting all or part of Content and/or the Service delivery infrastructure

Customer Hosting Location/Region Choices

United States / United Kingdom / European Union / Australia

Workspace Sub-Processors

Workspace Sub-Processors

  • Amazon Web Services
    • Privacy Information
    • Hosting all or part of Content and/or the Service delivery infrastructure
  • Microsoft Azure
    • Privacy Information
    • Hosting all or part of Content and/or the Service delivery infrastructure
  • Mailgun*
  • Twilio
    • Privacy Information
    • Provides mobile SMS messages for muti-factor authentication (if selected by you)

Customer Hosting Location/Region Choices

United States / United Kingdom / European Union / Australia

*Mailgun is delivered from the EU only

Webform Sub-Processors

Webform Sub-Processors

  • Microsoft Azure
    • Privacy Information
    • Hosting all or part of Content and/or the Service delivery infrastructure

Customer Hosting Location/Region Choices

United States / United Kingdom / European Union

Buying online Sub-Processors

Buying online Sub-Processors

  • Digital River Ireland / Digital River (US)
    • Privacy Information
    • Ecommerce services and is the authorised reseller of Egress products purchased through our ecommerce platform
  • PayPal, Inc. (US)
  • GoCardless (US)
Support services Sub-Processors

Support services Sub-Processors

Customer management and marketing Sub-Processors

Customer management and marketing Sub-Processors

  • Salesforce, Inc. (UK)
  • Marketo, Inc. (US)
    • Privacy Information
    • Platform supporting webforms found on our website relating to marketing activity and enabling us to send out our marketing communications
  • Zoom Video Communications, Inc. (US)
  • Outreach corporation (including Kaia) (US)
  • Drift, Inc. (US)
  • 8x8 (UK)
  • Refinitiv Worldcheck (US)
Customer feedback Sub-Processors

Customer feedback Sub-Processors

Our Group Companies Sub-Processors

Our Group Companies Sub-Processors

  • Egress Software Technologies Limited (UK)
  • Egress Software Technologies Limited (registered as a foreign company in the Netherlands)
  • Egress Software Technologies, Inc. (United States)
  • Egress Software Technologies Inc (Canada)
  • Egress Software Technologies Pty Ltd (Australia)

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  • Subprocessors
  • Service Privacy Policy
  • Data Retention Policy
  • Acceptable Use Policy
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Last updated

In June 2023 we added additional locations for Defend to improve resiliency and make the page easier to read.