How we use them

In providing our services, we may use subcontractors to provide specialist functionality and services. We’ve set out details of who these companies and the role that they play below. We have contracts in place with each of them which meet the requirements of applicable data privacy legislation, including Article 28 of the General Data Protection Regulation.

Not all of them will be relevant to the way you access and use our services. If you’re unsure, please check the terms of your agreement with us or get in touch with your account manager. If you don’t have one, just drop us a line at

Host providers of customer content

We may host all or part of your Content on one or more of these provider’s platforms. We define Content in our Service Privacy Policy here.


Privacy information

EU/US Privacy Shield Registration (if applicable)

Amazon Web Services

Microsoft Azure

UK Fast.Net Limited

Not applicable

UKCloud Ltd

Not applicable

Mobile SMS messages for 2-factor authentication

Twilio, Inc.

Provides mobile SMS messages for 2-factor authentication relevant to Secure Workspace.

Mail delivery services

MailGun Technologies, Inc.

Provides mail delivery services related to Secure Workspace, eDiscovery and Analytics and Secure Web Form.

Customer support services

Zendesk, Inc.

Provides support ticket and online chat software and services used by us to provide support to all of our customers and users.

CalliTech Limited (trading as MoneyPenny)

Provides overflow support call services, and transfer out-of-hours support calls to our engineers.

Zoom Video Communications, Inc.

Provides tools that we use to provide certain support services to you.


Provides a customer relationship management platform that we use.

Marketing Services


Provides a platform that supports the webforms found on our website relating to marketing activity and enables us to send out our marketing communications. We also use a cookie provided by Marketo, please see our Cookie Policy for more information.

Zoom Video Communications, Inc.

Provides webinar and video conferencing software and functionality.

Outreach Corporation

Provides a software platform used by our sales teams.

Training Services

The IT Service Limited

Provides certain training services on our behalf and may be involved if you purchase these from us.

Website Payment Services


Provides the payment services functionality that you will use if you purchase your subscriptions to our services through our website.

Our Group Companies

Egress Software Technologies Ltd. (UK)
Egress Software Technologies Inc. (US)
Egress Software Technologies Inc. (Canada)

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Last updated

15 October 2019

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