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Subcontractors

In providing our platform and services, we and our group companies may use subcontractors to provide specialist functionality and services such as hosting, payment processing or customer support. We’ve set out details of who these companies and the role that they play below.

Not all of them will be relevant to the way that you access our platform or to the services that you may request from us. If you’re unsure, please check the terms of your agreement with us or get in touch with your account manager. If you don’t have one, just drop us a line at www.egress.com/contact-us.

Host providers of customer content

As a cloud provider we may host your Content on one or more of these provider’s platforms:

Amazon Web Services

https://aws.amazon.com/compliance/eu-data-protection/

Microsoft Azure

https://azure.microsoft.com/

ServerChoice Limited

https://www.serverchoice.com/privacy-policy

Customer support services

Zendesk, Inc.

provide support ticket and online chat software and services

https://www.zendesk.co.uk/company/customers-partners/privacy-policy/

CalliTech Limited (trading as MoneyPenny)

Provide overflow support call services, and transfer out-of-hours support calls to our engineers.

https://www.moneypenny.com/uk/privacy/

LogMeIn USA, Inc.

Provides GoToAssist, a tool that we use to remotely access your device if required (and approved by you) to provide certain support services.

https://www.logmeininc.com/legal/privacy

Microsoft Dynamics

used by us and our group companies for customer relationship management services

https://www.microsoft.com/EN-US/privacystatement/DynamicsCRMOnline/Default.aspx

Marketing services

CommuniGator Ltd

assist in data collection and the sending out of marketing correspondence. Only relevant where you’ve consented to receiving this material

https://www.communigator.co.uk/privacy-policy/

LogMeIn USA, Inc.

Provides GoToAssist, a tool that we use to remotely access your device if required (and approved by you) to provide certain support services.

https://www.logmeininc.com/legal/privacy

Website payment services

PayPal

provide payment services if you purchase access to our platform directly through our website

https://www.paypal.com/ie/webapps/mpp/ua/privacy-full

We have entered into agreements with these companies on suitable terms to comply with our existing data protection obligations and we keep, and will continue to keep, those terms under review.

Our Group Companies

Depending on where you or your group are based, and how you’ve asked us to provide the platform and services to you, other companies in our group may be involved in the provision of our Platform and Services to you.

Egress Software Technologies Inc. (Canada)

Egress Software Technologies Ltd. (UK)

Page last updated: 27 July 2018

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