Customer Success

We pride ourselves on being more than simply another technology vendor. Our Customer Success Programme is here to ensure you maximise your use of Egress, making sure you have the support and guidance you need at every step of your journey with us.

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How does Customer Success work?

At Egress we take our time to fully understand your requirements and establish the right services for you to deliver long-term value.

To ensure this, we have developed a Customer Success programme, designed to drive greater value through increased service awareness, utilisation and optimisation to help safeguard your sensitive data.

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Gold Standard

Gold Standard offers a range of enhanced training services for users and administrators, along with regular planning and review sessions with your dedicated Customer Success Manager.

It also provides you with access to the Egress Beta Program and the opportunity to input into our features roadmap.

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Top three benefits of Gold Standard

  • Enhanced user and admin training
  • Access to the Egress Beta Programme
  • Frequent reviews with your CS Manager
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Empowering your employees through training

We can provide training for all users and administrators, whether they're new to Egress or simply need a refresher! Our sessions focus on your organisation's overall security posture, how Egress fits in with this, and how users can get the most out of our software to improve their productivity and your security. 

Our Training team is happy to work with you to develop a programme that's tailored to your needs to ensure the successful deployment of all our products.

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What does our training offer?

  • Bitsize courses or full-day sessions
  • Customised training videos
  • Options for users and admins

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