Support - Sheffield, UK

Technical Support CX Graduate Engineer

Closing on 31st Jan 2023

This role offers you the opportunity to launch your successful career in tech supporting our fast-growing email security customer base covering the public, financial and professional services sectors.

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Why be an Egress Technical Support CX Graduate Engineer?

Are you an ambitious and driven graduate with a passion for technology? Then you’re exactly what we’re looking for at Egress.

The Egress Technical Support CX Graduate Engineer role offers you the opportunity to launch your successful career in tech supporting our fast-growing email security customer base covering the public, financial and professional services sectors. You will learn about email security, secure file sharing, and start your career in cyber security.

We are looking for people who have a real passion for technology and innovation and you don’t need any prior technical experience to apply. There has never been a more exciting time to join the tech industry, so why not start now?

Who you are

You have a strong analytical mind and an interest in developing tech skills that you want to apply to real-world situations.

You are curious and collaborative with a creative approach to problem-solving and a passion for technology.

You don’t need to have a background in tech, we welcome candidates from STEM degree subjects and universities, and you do not require any prior experience. If you’re open to learning new skills and working in exciting new environments, then this could be the perfect role for you. You will also need to be:

  • Educated to degree level (2:2 or higher)
  • An excellent communicator
  • Passionate about a career in IT
  • Eligible to work in the UK

What you’ll learn

As a graduate, you’ll be keen to gain the skills and experience you need to launch your professional life. You’ll begin your role in the Business Support team learning about our products and customers and the understanding the Email Security landscape. You will then rotate into our Professional Services team to learn how to deploy our products to customers, and the Technical Product Support team where you will further support our customers and their environments, working closely with other Egress departments on technical issues you may encounter.

Regardless of what subject you studied at university, we will provide you with the necessary tools to be successful in your role. For example:

  • Structured online learning using TalentLMS
  • Practical lab sessions
  • Access to Skillsoft and Microsoft certifications

Why Egress?

As you’d expect from one of the fastest growing tech companies in the security space, we offer exciting career opportunities, and our technology is created from the ideas and innovations of everyone in the company.

We encourage active engagement, so all employees can bring their ideas to the table - whether you're a developer implementing the latest technology or an account manager supporting a customer's feature request.

We constantly strive to give all our employees the support they need to take advantage of every opportunity we can offer to maximize their potential - and make sure they have fun doing it along the way!

Own it. Be bold.

The company

We are proud of our uniquely agile, effervescent, and people-focused equal opportunity environment. Our core values of Owning it, Being Bold, Doing the right thing and Being a bar-raiser run through everyone who works for us, and everything we do.

We are a sociable company and haven’t let a global pandemic stop us from continuing to enjoy the place we work even if is more of a virtual experience at times. The atmosphere across the business is friendly and supportive, with a constant desire to improve in everything we do! We are now back to running our monthly paid for social activities as our offices continue to get busier! For those who are working remotely, we can’t promise the coffee you have in your kitchen will be as good as the free ones we have in the offices but the people you share it with will be just as warm and welcoming.

Diversity, Equity and Inclusion

Here at Egress we are committed to diversity, equity and inclusion. Our workforce has consistently sat above the national average for both BAME and Female representation, but we recognise that we can always do more. Every job description is subject to scrutiny through a gender bias decoder ensuring our roles are as inclusive and attractive as possible. Our culture is one that aims to nurture a welcoming and safe working environment for everyone with initiatives such as our Diversity & Belonging forum, dedicated mental health first aider network and regular awareness seminars all contributing to a great place to work whoever you are.

Privacy and Your Data

Please take the time to check and read our recruitment privacy policy. The information you provide to us when you apply will be held, stored and processed by Egress Software Technologies Limited in accordance with it.

Any job offer that we may make to you will be subject to you successfully passing background checks.

Benefits

Social

  • Regular charity events and fundraisers
  • Dedicated Culture Club responsible for arranging regular social events of all shapes and sizes
  • Annual kickoff and summer parties
  • Management / peer recognition programs with rewards
  • Regular employee personal development and training reviews
  • Friday breakfast club
  • Flexible dress code

Physical

  • Wide variety of health insurance plan options
  • Dental cover and vision plan
  • Life insurance and AD&D
  • Complimentary snacks, cold brew coffee on tap and soft drinks available




Financial

  • 20 days annual leave
  • 401 (K) with company contributions of 3%
  • £2,000 ($ Equivalent) employee referral scheme
  • Eligibility to participate in Enterprise Management Investment (EMI) stock option scheme
  • TriNet benefits portal and pre-tax commuter benefits

About our Sheffield office

Our Sheffield office is conveniently located in the centre of the city's new and growing digital campus. It's a short walk from Sheffield train station, and a shorter walk to Sheffield city centre and Sheffield Hallam's university campus.

Acero,
3 Digital Campus,
Concourse Way,
Sheffield,
Yorkshire, UK
S1 2BJ