Renewals Executive

Join our Customer Success team in London

Job Specification

Renewals Executive

The continued expansion of Egress’s UK sales organisation has resulted in the creation of a new role of Renewals Executive based at our headquarters in London. As the company enters an exciting period of expansion this is an opportunity for an ambitious individual to join the business and eventually lead their own team. The right candidate will have previous Renewals experience with excellent customer care and experience of working closely with Account Managers and Partner Teams.

Responsibilities
  • Responsible for all renewals, within their focused segmentation.
  • Required to work with the account managers and the partner team when quoting on a renewals.
  • Engage early on to make sure the customer has budget for the renewal and any increases, depending on requirement.
  • Flag and forecast any changes to the customers current subscription – under-licensed or reduction in current subscription.
  • Review accounts regularly to flag any accounts that could be at risk of not renewing, due to low usage, support issues etc.
  • Review accounts and flag opportunities to expand or grow the customers current subscription.
  • Responsible for legal documentation, ensuring the customer has our latest Ts & Cs.
  • Work closely with our account managers, customer success, tech services. and support teams to make sure the customer is fully supported.
  • Work on a mitigation plan for every risk renewal in partnership with customer success and account managers.
  • Update CRM to make sure records are up to date.
  • Work closely with marketing on a customer communications plan to make. sure customers are kept up to date with new versions, new products etc.
  • Support call out days and customer events when required.
  • Develop contacts, to ensure we have multiple touchpoints, relationships, stakeholders across the business.
  • Drive/support customer success - onboarding, kick off meetings etc.
  • Attend customer and/or partner meetings when required.
  • Make improvements and come up with new ideas to support our existing customers.
The Candidate
  • Interested in IT and emerging technologies.
  • Good at building customer relationships.
  • Self motivated, reliable and able to work on own initiative and in a team.
  • First class communication skills, written and oral, are essential.
  • Computer literate – able to produce letters, e-mails, reports.
  • Computer numerate – able to produce reports and spreadsheets.
  • Positive, self-motivated with a desire to grow and progress.
  • Energetic, enthusiastic and target motivated.
  • Good persuasion and negotiation skills.
  • Drive and initiative.
Privacy and your data

Please take the time to check and read our recruitment privacy policy – you can find it at www.egress.com/legal/recruitment-privacy. The information you provide to us when you apply will be held, stored and processed by Egress Software Technologies Limited in accordance with it.

Any job offer that we may make to you will be subject to you successfully passing background checks.

Benefits

Social
  • Charity events
  • Monthly staff socials funded by the company
  • Annual fully-funded company Kick Off events
  • An additional day of annual leave after your first year
  • Flexible dress code
  • Management / peer recognition schemes
  • White Collar Factory perks including rooftop bar and running track
  • Beer o'clock
  • Pool league
Physical
  • Free eye-care vouchers on completion of probation
  • Free breakfasts
  • Free fruit
  • Fully-funded BUPA private health cover on completion of probation
  • Discounted gym membership
  • Company sports teams
  • Cycle to work (discounted bike and equipment) scheme




Financial
  • 25 days annual leave
  • WCF discounts
  • £2000 employee referral scheme
  • RAC discounted breakdown cover
  • Rush hair discount
  • Contributory pension scheme (ER: 4%)
  • BUPA perks
  • Egress Perks portal (retail discount scheme)
  • Eligibility to participate in Enterprise Management Investment (EPI) stock option scheme after 1 year's service


London

Office details

About our London office

Our London office is situated a one-minute walk from Old Street underground station, right on London's renowned Old Street Roundabout, which has become the centre of the city's tech industry over the last decade.

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