Customer Experience - Boston, USA (hybrid)

Professional Services Engineer

As a Professional Services Engineer at Egress, you will directly support our sales teams with technical engagements, presentations, demonstrations, and proof of concepts. 

If you’re reading this, we are excited for you. You’ve landed on the job description for a company that will obsess over your well-being with unrivalled work-life balance, your career development providing transparent career paths and learning support for every single person, and knows that you are unique and will celebrate that. If you are passionate about what you do and want a career in one of the most exciting yet stable industries, read on…

Egress Software Technologies are a leading cyber security company providing global solutions to protect against human-activated risk. By aggregating data to derive intelligence, Egress is the only company able to predict future threats and prevent attacks or breaches – before they happen.

Egress is proud to support thousands of Enterprise customers across a range of sectors including Financial Services, Legal, Healthcare, and Government organizations. By protecting millions of employees around the world from advanced threats, businesses can safely achieve their mission without unnecessary risk.

At the forefront of the IT Cyber Security industry, Egress can provide an unrivalled career path in Professional Services.

The Team

As a Professional Services Engineer at Egress, you will directly support our sales teams with technical engagements, presentations, demonstrations, and proof of concepts.  You will play a key role in supporting the acquisition of new customers and supporting existing customers looking to extend their existing capabilities with the Egress product set.  You will establish strong customer relationships, becoming their trusted advisor and able to match business requirements to technical solutions.  Communication skills are key, and you should be able to explain technical concepts clearly, whilst also possessing great listening skills to relay feedback effectively to internal teams.

The Role

  • Supporting technical meetings, presentations, and demonstrations with sales colleagues
  • Preparing for and running customised demonstrations, based upon customer requirements
  • Executing proof of concepts for our prospects, and responsible for supporting artefacts
  • Supporting RFI’s / RFP’s where appropriate
  • Supporting and enabling wider sales teams and partners
  • Frequently liaises with internal teams especially product management with regards to customer feedback
  • Supports professional services staff with account handovers and may oversee strategic deployments

The Person

An ideal candidate would be someone who possesses:

  • Excellent written and verbal communication skills
  • Excellent presentation skills to technical and non-technical audiences
  • Great analytical and troubleshooting skills
  • An outgoing personality who enjoys building strong relationships with peers and customers
  • A self-starter attitude, eager to learn new technologies
  • Experience in the tech industry, in some form of customer facing consulting capacity

It would also be beneficial if you:

  • Have working experience with Microsoft Exchange/365 and/or other email security services.
  • Have working experience with Active Directory
  • Have working experience with enterprise applications and packaging software such as SCCM or Intune.

The company

We are proud of our uniquely agile, effervescent, and people-focused equal-opportunity environment. Our core values of Owning itBeing BoldDoing the right thing and Being a bar-raiser run through everyone who works for us, and everything we do.

We are a sociable company and haven’t let a global pandemic stop us from continuing to enjoy the place we work even if is more of a virtual experience at times. The atmosphere across the business is friendly and supportive, with a constant desire to improve in everything we do! We are now back to running our monthly paid-for social activities as our offices continue to get busier! For those who are working remotely, we can’t promise the coffee you have in your kitchen will be as good as the free ones we have in the offices but the people you share it with will be just as warm and welcoming.

Diversity, Equity and Inclusion

Here at Egress we are committed to diversity, equity and inclusion. Our workforce has consistently sat above the national average for both BAME and female representation, but we recognize that we can always do more. Every job description is subject to scrutiny through a gender bias decoder ensuring our roles are as inclusive and attractive as possible. Our culture is one that aims to nurture a welcoming and safe working environment for everyone with initiatives such as our employee-led Culture Club, dedicated mental health first aider network and regular awareness seminars all contributing to a great place to work whoever you are.

Privacy and Your Data

Please take the time to check and read our recruitment privacy policy. The information you provide to us when you apply will be held, stored and processed by Egress Software Technologies Limited in accordance with it.

Any job offer that we may make to you will be subject to you successfully passing background checks.



  • E-Flex
  • Flexible working
  • Ability to swap public holidays for additional annual leave giving the flexibility to celebrate cultural or religious dates of significance to you
  • Regular socials – typically celebrating with summer and end of year holiday parties, as well as office events, and team events


  • £200 in local currency equivalent (approx. $240) allowance towards home working set up
  • Employee assistance programme for mental health and counselling support


  • OnPoint
  • Share option ownership plan
  • 401k plan
  • Pre-tax commuter benefits
  • Basic life and AD&D insurance
  • Flexible spending account plans
  • Enhanced maternity packages for eligible employees
  • $10,000 benefits allowance for selecting private medical, dental and optical care plans through our benefits provider, Trinet
  • 20 days annual leave per year, with the option to purchase up to an additional 3 days holiday, plus public holidays

Learn more about benefits at Egress

About our Boston office

Our Boston office is located in the center of downtown, with easy access to public transportation, a stunning view of the waterfront, a wealth of local restaurants and shops nearby, and an intimate yet energetic start-up vibe.

268 Summer Street,
Suite 2, Level 3,
Boston, MA,
02210, USA

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