Operations - London, UK

IT Operations Engineer (2nd line)

The Egress IT Ops team is a small, friendly, very busy close-knit team and is based at our London and Sheffield offices.

Careers Vacancies Department Operations 1003X250

If you’re reading this, we are excited for you. You’ve landed on the job description for a company that will obsess over your well-being with unrivalled work-life balance, your career development providing transparent career paths and learning support for every single person, and knows that you are unique and will celebrate that. If you are passionate about what you do and want a career in one of the most exciting yet stable industries, read on…

Egress Software Technologies are a leading Cyber Security company providing global solutions to protect against human activated risk. By aggregating data to derive intelligence, Egress is the only company able to predict future threats and prevent attacks or breaches – before they happen.

Egress is proud to support thousands of Enterprise customers across a range of sectors including Financial Services, Legal, Healthcare, and Government organizations. By protecting millions of employees around the world from advanced threats, businesses can safely achieve their mission without unnecessary risk.

At the forefront of the IT Cyber Security industry, Egress can provide an unrivalled career path in IT Operations

The Team

The Egress IT Ops team is a small (4 engineers), friendly, very busy close-knit team and is based at our London and Sheffield offices.  With a wide variety of work, you’ll have the opportunity to work as part of the team and manage projects.

The Role

You will be leading projects and assisting the team to:

  • support 290 users spread across the UK, North America, and Australia
  • manage and monitor the IT Ops on-prem and cloud infrastructure, identify and troubleshoot issues, and perform necessary repairs or upgrades
  • monitor security threats and vulnerabilities, implement security measures, and maintain compliance with data security regulations
  • maintain and support services (e.g., video conferencing, cloud telephony, MS Office365)
  • continuously evaluate and improve the efficiency and effectiveness of our IT infrastructure and processes

The Person

As a member of the IT Ops team, you will be expected to be able to work both independently and as part of a team and manage multiple priorities in a fast-paced environment.  Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives.

You will be experienced in the following areas:

  • Azure Active Directory - Build and Configure
  • OS – Windows/Apple
  • Hardware
  • Asset Management
  • Ticket Handling
  • Prioritisation & Deadline Management
  • SecComp - Audit and Remediation
  • Device Management (Intune/JAMF/PDQ)
  • Networking Principles - Cisco experience
  • Automation - PowerShell

The company

We are proud of our uniquely agile, effervescent, and people-focused equal-opportunity environment. Our core values of Owning it, Being Bold, Doing the right thing and Being a bar-raiser run through everyone who works for us, and everything we do.

We are a sociable company and haven’t let a global pandemic stop us from continuing to enjoy the place we work even if is more of a virtual experience at times. The atmosphere across the business is friendly and supportive, with a constant desire to improve in everything we do! We are now back to running our monthly paid-for social activities as our offices continue to get busier! For those who are working remotely, we can’t promise the coffee you have in your kitchen will be as good as the free ones we have in the offices but the people you share it with will be just as warm and welcoming.

Diversity, Equity and Inclusion

Here at Egress we are committed to diversity, equity and inclusion. Our workforce has consistently sat above the national average for both BAME and Female representation, but we recognise that we can always do more. Every job description is subject to scrutiny through a gender bias decoder ensuring our roles are as inclusive and attractive as possible. Our culture is one that aims to nurture a welcoming and safe working environment for everyone with initiatives such as our Diversity & Belonging forum, dedicated mental health first aider network and regular awareness seminars all contributing to a great place to work whoever you are.

Privacy and Your Data

Please take the time to check and read our recruitment privacy policy. The information you provide to us when you apply will be held, stored and processed by Egress Software Technologies Limited in accordance with it.

Any job offer that we may make to you will be subject to you successfully passing background checks.

About our London office

Our London office is situated a one-minute walk from Old Street underground station, right on London's renowned Old Street Roundabout, which has become the centre of the city's tech industry over the last decade.

12th Floor, White Collar Factory,
1 Old Street Yard,
Old Street,
London, UK,



  • Regular charity events and fundraisers
  • Dedicated Culture Club responsible for arranging regular social events of all shapes and sizes
  • Annual kickoff and summer parties
  • Management / peer recognition programmes with rewards
  • Regular employee personal development and training reviews
  • Flexible dress code
  • Social pool league


  • Free eyecare vouchers
  • Free breakfast, fruit and all the coffee you can drink
  • Fully funded private medical
  • Discounted gym membership
  • Cycle to work scheme


  • 25 days annual leave, increasing to 26 after your first year in the business
  • Contributory pension scheme
  • £2,000 employee referral scheme
  • Eligibility to participate in Enterprise Management Investment (EMI) stock option scheme
  • Egress perks portal and retail discount scheme