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Our approach to website privacy

We're Egress Software Technologies Limited, part of the Egress Software Technologies Group. More information about us and our group can be found at https://www.egress.com/about.

This privacy policy sets out details about the information that we collect when you use or browse www.egress.com and the apps that we make available to access our platform and services (collectively, our Sites). By using our Sites you confirm that you accept this policy. If you don’t, then please don’t use them.

This policy describes:

  • the information we collect and how we get it
  • how we use that information
  • who we may share it with and why
  • where we may transfer and process it
  • what you need to do if you provide information to us about others

If you have any questions we’d be happy to answer them, just get in touch at dpo@egress.com.

This website privacy policy was last updated on 7 November 2018. We updated it to:

  • amend the layout to make it easier to follow who we may disclose and share your information with
  • cover both our UK and US group companies in one policy

The way we talk about the information we collect through browsing our Sites

We think about the information that we collect when you browse our Sites as falling into 2 groups:

Personal contact information

Information about you that you provide to us, or that we obtain such as:

  • name, address, phone number, email address and information you provide when you contact us
  • any permissions, consents or preferences that you give us

Website data

(i) Usage statistics, system logs, performance and security data, feedback data and aggregated data about how our Sites are used (e.g. performance counters, access logs, metrics, associated metadata, unique identifiers for devices, technical information about the devices used, the network, operating system and browser). (ii) data identified as malicious (e.g. malware infections, cyberattacks, unsuccessful security incidents, or other threats).

The information we collect and how we get it

We collect information about you in a number of ways. We may combine the information that we receive from these various sources as set out further below where we explain how we use this information.

From

How we obtain or receive it

Examples of the types of information

You

  • filling out forms on our website or apps
  • contacting us
  • taking part in our competitions or promotions
  • attending our webinars
  • Personal contact information
  • Website data
  • IP address (this may not always be personal to you – e.g. where using shared networks)

Third parties

  • publicly accessible records
  • government and law enforcement agencies
  • filing out forms on websites or webforms that we host on behalf of a third-party
  • open data and public records
  • information sent by or received from third-parties

General use of our services

  • Accessing and using our Sites
  • Personal contact information
  • IP address (this may not always be personal to you – e.g. where using shared networks)
  • Website data

IP address

  • when you visit our Sites we will record your IP address.
  • your IP address may be kept in log files or matched against public or proprietary IP address databases to provide us with information about your visit. This may identify the organisation to whom the IP address is registered (and may in some cases enable us to identify you)
  • IP address
  • Personal contact information

How we use the data that we collect

Relationship management

What we use it for

Our reasons

Our lawful basis

Information type

Manage, track and develop our relationship with you

To ensure that we have a productive relationship where we’re able to meet user needs and respond to them both proactively and reactively. This is core to our business and forms the cornerstone of success. If we were unable to process personal data for this purpose, our business would cease to function properly.

legitimate interests

Personal contact information, website data

 

We may use your information to create reports or profiles for marketing and analytics purposes.

legitimate interests

Personal contact information, website data

Delivery of services

What we use it for

Our reasons

Our lawful basis

Information type

Ensure our Sites are functioning properly

To ensure that we can provide the access to our Sites.

Legitimate Interests

Personal contact information, website data

Respond to and resolve complaints, queries and requests

To respond to your queries and to ensure that you’re able to use our Sites appropriately. This may involve the recording of calls that you make to our support desks or sales teams for training and monitoring purposes.

Legitimate interests

Personal contact information, website data

Delivering on contractual obligations and exercising rights

What we use it for

Our reasons

Our lawful basis

Information type

Make and manage payments made by, or due to, you

Processing to achieve this purpose.

Performance of contract, legitimate interests

Personal contact information, website data

Meet and perform our audit obligations

We recognise that processing may be required in order for our own compliance purposes.

Legitimate interests, legal obligation

Personal contact information, website data

Recover money owed to us or other companies in our group

To ensure that payments are both made and timely

Legitimate Interests

Personal contact information, website data

Exercising our contractual rights

We may need to process certain information (including personal data) in order to exercise or enforce our rights under our agreement with you.

Legitimate Interests, Legal obligation

Personal contact information, website data

Legal and regulatory risk management

What we use it for

Our reasons

Our lawful basis

Information type

Detect and prevent crime

To ensure that we and our group can both detect and report criminal activity

Legitimate interests

Personal contact information, website data

Manage risk for us, our group and users

To ensure that we and our group can manage legal and regulatory risk and do so in the most appropriate and compliant manner

Legitimate interests, legal obligation

Personal contact information, website data

Obey our or our group’s legal obligations

To ensure that we and our group can manage legal and regulatory risk and requests in the most appropriate and compliant manner. This may include adapting the way we and our group operates or engages to meet new or future obligations

Legitimate interests, legal obligation

Personal contact information, website data

Keep our records accurate and up-to-date

Processing to ensure we meet our obligations in respect of data accuracy (this may include acting in response to your notifications)

Legitimate interests, legal obligation

Personal contact information, website data

Run our and our group’s businesses in an efficient and proper way

We use shared systems, activities, suppliers and sub-processors in order to help manage legal and regulatory risk within our group, and to operate in a way that ensures quality, consistency and security of service delivery

Legitimate Interests

Personal contact information, website data

Innovation and system development

What we use it for

Our reasons

Our lawful basis

Information type

Develop new systems, features, functionality and ways to meet user needs

We have a legitimate interest to understand how our Sites are used, and to look at areas where user needs could be met either as new functionality, or in improved ways

Legitimate Interests

Personal contact information, website data

Study how users are using our Sites

We have a legitimate interest to understand how our Sites are used, and how users benefit from the services that we provide to them

Legitimate Interests

Personal contact information, website data

Test new products and services

We have a legitimate interest in ensuring that prior to being launched, functionality operates in a secure and efficient manner

Legitimate Interests

Personal contact information, website data

Exercise our contractual rights

To ensure that we appropriately protect ourselves and our group based upon our contractual rights set out in the terms applicable to our Sites that you agree to by using them

Legitimate Interests

Personal contact information, website data

Show you the right Sites

To ensure that you enter into any contractual relationship with the right company in our group. This also enables us to present content relevant to that jurisdiction where appropriate

Legitimate Interests

Personal contact information, website data, IP address

To create anonymous reports and statistics

We have a legitimate interest in understanding market risks, trends and activities and, where relevant, utilising the anonymous insights that we can gain from our Sites

Legitimate Interests

Personal contact information, website data

Marketing and promotion

What we use it for

Our reasons

Our lawful basis

Information type

To develop and carry out marketing activities

We have a legitimate interest to conduct marketing, promotional and other advertising activities in order to grow our brand, and the awareness of our products and services

Legitimate Interests, Consent

Personal contact information

To enable your participation in competitions and promotions

Where you’ve elected to take part, we will process your information in order to enable you to participate.

Consent

Personal contact information, website data

We may use information that we hold about you (or if you’re a business, your users) to send information about our and our group companies’ products and services. This may be by email or other electronic means available to us in the future. We may use other information available to us in order to tailor our communications. If you’re an individual in most circumstances we’ll only do this if we have your consent but there may be some situations where we have a legitimate interest in doing so (e.g. where you complete a purchase through our online ecommerce platform).

If you’ve given your consent, you can withdraw this at any time, or if we’re reliant on our legitimate interests for sending you marketing you can object. In either case, just let us know using the details below.

If you provide us with information about others

If you or your business provide information to us about another person you must make sure you have the right and permission to do so. We’re reliant on this in order to receive and process that information in providing services to you (such as responding to enquiries or fulfilling email marketing requests). By providing such information, you confirm that you do.

Who we may share your information with, and sending information outside the EEA or the country you’re located in

Details of the sub-contractors used in the provision of our Platform and services can be found through the sub-contractor page available at www.egress.com/subcontractors. Where any transfer outside of the European Economic Area (EEA) occurs, we’ll ensure that any such transfer or processing is subject to appropriate legal and technical safeguards.

Transfer of rights: We reserve the right to transfer our obligations, rights and permissions in Personal Contact Information and Website Data to any organisation to which we may transfer our business or assets (including if we, or a relevant part of us or our assets, are proposed to be purchased or acquired by a third party).

Applicable law: We reserve the right to disclose Account Information, System Data and Content in order to comply with national, EU or Member State law to which we’re subject.

What we need you to do

We need to make sure that the information that we hold about you is accurate, up-to-date and still relevant. As a result, we need you to tell us promptly if there are any changes to the information that you provide by letting us know at DPO@egress.com.

How long we'll keep your and your users information for

We’ll keep your information for our legitimate interests in accordance with our data retention policies available at www.egress.com/legal, including to maintain records required for legal or regulatory reasons, to show that we complied with our contractual obligations, to respond to any complaints or queries, and for research and statistical purposes.

Your rights as an individual

As an individual user of our Sites, you have certain rights by law in respect of the personal data that we hold about you. These rights may not always apply as the basis on which we’re processing your personal data may affect their availability, as may where you are resident. You can find out more information about them and our Data Protection Officer at www.egress.com/legal/your-rights.

Cookies

To find out more about cookies and how we use them, see www.egress.com/cookies. If you live in California, we need to let you know that some web browsers may transmit “do-not-track” signals to the websites and online services you communicate with. Whilst there is no industry standard that governs what, if anything, we should do if we receive such a signal, our website will not set cookies if you have your browser set to ‘Do not track’

Changes to this policy

We can change this policy from time to time so please check back here regularly.

About us

Where you're resident

Who we are

Governing law

Courts with exclusive jurisdiction

Special terms

North America

Egress Software Technologies, Inc.

A Massachusetts corporation.

Office: 51 Melcher Street, First Floor, Boston, MA 02110, United States

State of Delaware (without regard to its conflict of law principles).

State or federal courts in and for Boston, Massachusetts

Where applicable, each of us hereby waives its respective rights to a jury trial of any claim or cause of action relating to or arising out of these Terms. This waiver is intended to encompass all disputes that may be filed in any court and that relate to these Terms’ subject matter (including contract, tort, breach of duty and all other common law and statutory claims).

Rest of the World

Egress Software Technologies Limited.

Registered in England and Wales (number 06393598).

Registered office: 12th Floor, The White Collar Factory, 1 Old Street Yard, London, EC1Y 8AF, United Kingdom.

VAT number: 921 4606 46.

England and Wales (except if you're a consumer resident of Northern Ireland or Scotland when you may bring proceedings there)

Courts of England and Wales (except if you're a consumer resident of Northern Ireland or Scotland and have brought proceedings there when the Northern Irish or Scottish Courts will have jurisdiction).

N/A

You can contact us at info@egress.com. When contacting us we strongly recommend you don't email us confidential or personal information. If you do, it's at your own risk although the terms of this policy will apply to our use of that information.

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