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Your rights as an individual

As an individual, you may have certain rights by law in respect of the personal data that we hold about you. These rights may not always apply as your location and the basis on which we’re processing your personal data may affect their availability.

What we may need from you

We may need to request information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it, or is not deleted or erased based on the request of someone who is not the data subject (or does not have their authority).

We may also contact you to ask you for further information in relation to your request to speed up our response.

If you’re unable to pass security or refuse to respond to it, this may impact on our ability to fulfil the request.

Your rights

Your right

Things to remember

How you exercise it with us

To access the data that we hold about you

It can only be used to understand the personal data we hold about you.

Please complete our online form.

To correct errors in personal data we hold about you

Following receipt of your notice, we’ll investigate any inaccuracy and correct the data where relevant.

Contact our DPO using the details below entitling your correspondence “Request to correct my information”.

To request that we stop processing your personal data

It’s availability depends on the basis on which we’re processing your personal data. Remember:

  • there may be legal or regulatory reasons why we’re doing so
  • we may be processing it in order to fulfil our contractual obligations to another user (e.g. if they provided it or it’s part of their Content)
  • information you shared with others may form part of their account with us and may not be deleted when you close your account or make this request.

Contact our DPO entitling your correspondence “Request to stop processing my personal data”.

To request that we restrict how we process your personal data

It is not an absolute right and it’s availability depends on the basis that we’re processing it. It can assist where your personal data:

  • is not accurate
  • has been used unlawfully but you don’t want us to delete it
  • is not relevant anymore but you want to keep it for use in legal claims
  • is awaiting deletion and you’re waiting for us to confirm if we have a lawful reason for using it.

Get in touch with our DPO using the details below. Please ensure your correspondence is entitled “restriction of the use of my personal data”.

To complain

It can help if you have any concerns or complaints with how we have processed your data.

Contact our DPO using the details below. You also may have a right to complain to the Information Commissioners' Office, the UK's data protection regulator. You can find out more about this right here: https://ico.org.uk/concerns/

To request that we erase the personal data that we hold about you

It is not an absolute right and it’s availability depends on the basis on which we’re processing it. If your personal data has been sent using our services, you’ll need to make a similar request to the third party that sent or received that data as we do not control or have access to that data.

Contact our DPO using the details below entitling your correspondence “Request to erase my personal data”.

Our Data Protection Officer (DPO)

Name

Richard Green

Address

12th Floor, The White Collar Factory, 1 Old Street Yard, London, EC1Y 8AF, United Kingdom

Email address

DPO@egress.com

Phone number

+44 (0) 20 7624 8500

No fee usually required

You’ll generally not have to pay a fee to access your personal data (or to exercise any of the other rights).

We do however reserve the right, in line with regulatory guidance, to either charge you a reasonable fee for complying with your request, or to refuse to comply with it, if it is clearly unfounded, repetitive or excessive.

Time limit to respond

We try to respond to all legitimate requests within one month (starting on the date the day after we receive it).

Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this is the case, we’ll notify you and keep you updated.

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