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Your rights as an individual

General Rights | EU and UK Residents | Californian Consumers

As an individual, you may have certain rights by law in respect of the personal data that we hold about you. These rights may not always apply as your location and the basis on which we’re processing your personal data may affect their availability.

What we may need from you

  • We may need you to provide extra information to help us confirm your identity. This helps us make sure personal data is not disclosed to, deleted or erased by, any person who has no right to do so.
  • We may contact you to ask for further information in relation to your request to speed up our response or to clarify the request.

If we’re unable to verify you or you refuse to respond to any reasonable steps we take to do so, this will impact on our ability to fulfil the request.

General rights

The right

Things to remember

How you can exercise it with us

To understand the personal data we collect about you, how and where we collect it, and the purposes of collecting and processing it.

If your personal data is sent, shared or stored using our services, you’ll need to make a similar request to the relevant third-party as we may not be the controller of that data.

We set out this information in our privacy policies available here.

To know the third-parties that we may share your personal data with in providing our services

Third-parties involved in providing our services will not have rights to use your personal data for their own purposes.

We set out this information here. Further details may be contained in our privacy policies available here.

To access personal data we hold about you and confirm why we process it.

We collect very limited information about our users. Our customers and users decide the information shared, stored or sent through our services so you may need to contact them.

If you’re:

  • resident in the EU or the UK, please complete our online form here.
  • a Californian Consumer, please complete our online form here.

If neither of those apply or you’d prefer to use an alternative route, please contact our DPO using the details below entitling any correspondence “Data Subject Access Request”.

Details of the purposes and basis of processing are set out in our privacy policies available here.

Details of third-parties that may be involved in the delivery of any relevant services are set out at here.

To correct errors in personal data we hold about you or to complete any incomplete personal data about you that we hold

 

If you’re resident in the EU or the UK, please complete our online form here.

If you’re resident elsewhere, or you’d prefer to use an alternative route, please contact our DPO using the details below, entitling your correspondence “Request to correct my information”.

To complain to us or a regulator

 

Contact our DPO using the details below.

You also may have a right to complain to a relevant regulator. If you’re in the European Union, this will include the Information Commissioners’ Office, the UK’s data protection regulator. You can find out more about this right here: https://ico.org.uk/concerns/

To withdraw consent

We do not generally process based on consent (as we can usually rely on another lawful basis). Details are set out in our privacy policies available here.

Contact our DPO using the details below or, to stop receiving an email from an Egress marketing list, just click on the unsubscribe link we provide.

We may still contact you by email where relevant to tell you about service issues, availability or updates to those services that you purchase from, or subscribe to with, us.

EU and UK residents

In addition to the general rights set out above, EU and UK residents have additional rights set out in the General Data Protection Regulation and other local law.

Your right

Things to remember

How you can exercise it with us

To request we stop processing your personal data

It’s available where we process it for a legitimate interest or for direct marketing. Remember:

  • there may be legal or regulatory reasons why we’re doing so
  • we may be processing it in order to fulfil our contractual obligations to another user (e.g. if they provided it or it’s part of their Content)
  • information you shared with others may form part of their account with us and may not be deleted when you close your account or make this request

If you’re resident in the EU or the UK, please complete our online form here.

If you’re resident elsewhere, or you’d prefer to use an alternative route, please contact our DPO using the details below entitling your correspondence “Request to stop processing my personal data”.

To request that we restrict how we process your personal data

It is not an absolute right and it’s availability depends on the basis that we’re processing it. It can assist where your personal data:

  • is not accurate and you have contested it
  • has been used unlawfully but you don’t want us to delete it
  • is not relevant anymore but you want to keep it for use in legal claimsinformation you shared with others may form part of their account with us and may not be deleted when you close your account or make this request
  • is awaiting deletion and you’re waiting for us to confirm if we have a lawful reason for using it.

If you’re resident in the EU or the UK, please complete our online form here.

If you’re resident elsewhere, or you’d prefer to use an alternative route, please contact our DPO using the details below entitling your correspondence “Restriction of the use of my personal data”.

To request that we erase the personal data that we hold about you

It is not an absolute right and it’s availability depends on the basis on which we’re processing it. If your personal data has been sent, shared or stored using our services, you’ll need to make a similar request to the relevant third party as we may not be the controller of that data.

If you’re resident in the EU or the UK, please complete our online form here.

If you’re resident elsewhere, or you’d prefer to use an alternative route, please contact our DPO using the details below entitling your correspondence “Request to erase my personal data”.

Californian consumers

In addition to the general rights we’ve set out above, California Consumers have additional rights set out in the California Consumer Privacy Act.

Your right

Things to remember

How you can exercise it with us

To say no to the sale of personal information

We do not sell your personal information outside of our Group.

N/A

To delete any personal information about you that we ourselves have collected directly from you

There are exclusions from this right, e.g. we don’t have to delete personal information that we: (i) still need to provide services you request from us, or perform a contract with you; (ii) we use to detect, protect against or investigate security incidents or activity; or (iii) need to retain for compliance purposes.

You can either:

  • complete our form here, or
  • email our Data Protection Officer at DPO@egress.com entitling your request “California deletion request”.

Our Data Protection Officer (DPO)

Name

Richard Green

Address

12th Floor, The White Collar Factory, 1 Old Street Yard, London, EC1Y 8AF, United Kingdom

Email address

DPO@egress.com

Phone number

+44 (0) 20 7624 8500

No fee usually required

You’ll generally not have to pay a fee to access your personal data (or to exercise any of the other rights).

We do however reserve the right, in line with regulatory guidance, to either charge you a reasonable fee for complying with your request, or to refuse to comply with it, if it is clearly unfounded, repetitive or excessive.

Time limit to respond

We’ll comply with any response times set out by law relevant to where you are resident.

For UK and EEA residents this means we try to respond to all verified requests within one month (starting on the day we receive it).

If you’re a Californian Consumer, we try to respond to all verified requests within 45 days of receipt. Remember, we do not have to disclose your personal information to you more than twice in any 12 month period.

Occasionally it could take us longer if we’re unable to verify you, or if your request is particularly complex or you’ve made a number of requests. If that’s the case, we’ll notify you and keep you updated.

Last updated

20 August 2019

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