How we use your information

Some key touchpoints between us

How we use your information

We may use information about you for a number of reasons. Some of the most common day-to-day examples include:

  • providing our services to you
    e.g. to meet our contractual obligations to you
  • if you make an enquiry, call us or chat online with us
    e.g. to review, discuss, record and respond to you enquiry
  • download our white papers
    e.g. to respond to your download request and to follow up on your interest in our products and services
  • using information provided to us at an event
    e.g. to contact you in relation to your interest in our products and services
  • if you exercise your rights as an individual
    e.g. to validate, investigate, action and respond to your request
  • if you sign up to our newsletters
    e.g. to add you to our database and email information to you
  • if you attend our webinars
    e.g. to enable you to access the event and to follow up on your interest in our products and services
  • if you subscribe to our services and open an account with us
    e.g. to register you on our systems and operate your account
  • if you make a complaint
    e.g. to validate, investigate, action and respond to your request

We sometimes share your information to help both of us, and to ensure that we can:

  • provide services to you that you have asked us to provide
  • maintain the security of our systems
  • check your identity
  • keep your information safe and secure
  • help us comply with laws, manage our risk and protect our business and your data

To provide our services we may share your information with:

  • other companies in our group
  • sub-processors who provide specialist services to us
  • our business partners (where you subscribe to our services through our partner network)

If you exercise your rights as an individual we may also share your request with a relevant customer as they may have access to encrypted information within our services that we do not.  If you have escalated a complaint to a regulatory authority, we may also share information in response to any enquiry from them.

To comply with laws, we may also disclose your information in response to a law enforcement request or court order to relevant authorities including police and regulatory authorities.

We provide a range of detailed privacy information on our Legal Hub.  You’ll find our privacy policies under the Privacy, Data Protection and Policies tab.

View our legal hub

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