Coronavirus – COVID-19

Status update

We have seen no impact on Egress services due to COVID-19 and business continuity plans have enabled seamless homeworking/hybrid-working. As a result, all Egress services remain fully operational and with significant capacity. 

We prioritise the wellbeing of our customers, employees and partners; something that has never been more important than since the start of 2020.   Our teams are  all equipped to work remotely and have shown time and time again their adaptability, flexibility, focus and commitment to the support of all customer organisations globally, and to the continued development and innovation of our software and Services.

Our Customer Service helpdesk is fully operational and live service statuses are available for Egress services here at any time.

Our commitment remains to provide our customers with the highest levels of security, service and support.

Coronavirus – COVID-19

Continuity of Service

Has Egress been impacted by COVID-19?

We have seen no impact on Egress services due to COVID-19 and business continuity plans have enabled seamless homeworking.  As a result, all Egress services remain fully operational and with significant capacity. 

We prioritise the wellbeing of our customers, employees and partners; something that has never been more important than since the start of 2020.  Our teams are  all equipped to work remotely and have shown time and time again their adaptability, flexibility, focus and commitment to the support of all customer organisations globally, and to the continued development and innovation of our software and Services.

How has Egress prepared for incidents like COVID-19?

We are an organisation led by a forward-thinking, risk averse leadership team that has made significant investment in technologies and processes to permit our business to continue to operate in difficult times such as these.  As a result, our services have shown how they are able to scale and adjust to changes  in capacity demands that are placed upon them.  

How is Egress able to ensure continuity of service?

As a technology company we benefit from a combination of our own secure communication services, third-party services and secure remote working capabilities to enable all our employees to fully function from home as if in the office.  This has also allowed us to ensure continuity of service at all times, and to accommodate changes in how some of our employees want to work as we have adapted to times reduced social controls, and times of more restrictive lockdowns.

Allied to our strong company culture, all of this has ensured, and continues to ensure, that we work well as both small and large cross-functional teams even when not in the same office, or when split between office and home working.  

We operate sufficient staffing levels that allow us to carry on business as usual and to ensure we can continue to provide robust levels of support across our customer base.

BCP Plan

Does Egress have a business continuity plan?

Yes.  We are mindful of unexpected events and have a detailed, long-standing business continuity plan that is reviewed and audited annually.  This enables our business to respond quickly and appropriately to incidents that may arise. 

Our approach has meant that we have been able to seamlessly adjust and flex the way we work and allowed us to protect the safety and well-being of our employees, their families, our customers and users whilst maintaining the same high level of service.  It is also enabling us to be flexible and reactive to both emerging from the lockdown conditions and working during the continuing uncertainty that remains.

Does Egress test its business continuity plans?

Yes.  Our business continuity plan is tested at least annually.  In preparation for the current lock-downs, between early January 2020 and March 2020 we undertook test events across each of our 5 office locations to ensure that we were appropriately prepared and that our employees were able to successfully work remotely.

What steps has Egress taken to review its own supply chain?

Like any business in these circumstances, ahead of lockdown in March 2020 we undertook an exercise with our subcontractors to understand and identify measures to ensure business continuity of their services.  We remain in close dialogue with them as this situation continues to progress and develop.

Through the market leading subcontractors that we work with, we maintain diversity, resilience and capacity in the locations and services that we are able to offer to customers and through those subcontractors own business continuity measures.  All of this offers significant re-assurance as to the robustness and continuity of their service delivery and availability.

Where can I find information on support and service status?

Our Customer Service helpdesk remains fully operational, and our customers and partners are encouraged to check the live service status for Egress at any time.

Travel

Are Egress’ offices currently open?

As we operate across the United States, Canada and the United Kingdom the approach at each of our offices may differ.

Whilst we are, like many businesses, starting to open (or to review how we may open) some or all of our offices again, given the likely ongoing measures required in the short to medium term we are anticipating opening with a more limited capacity for our employees. 

It is therefore likely that our offices will remain closed to non-employees, visitors, customers and prospects for the time being. 

Where offices do re-open they will do so with appropriate mitigations in place in line with our Risk Assessments, and processes will be in place to comply with local track and trace programmes.

Has Egress restricted travel?

Our employees are following local guidance where they live and operate.  As a business we keep this under regular review and communicate with relevant employees.

We have put in place restrictions or other controls on business and inter-office travel in order to mitigate the risks to our own employees, our customers, partners and other individual members of the public.

Protecting our employees

What key decisions has Egress taken to protect its employees?

In early March 2020, we were very mindful of the physical well-being and mental strains that our employees were feeling when travelling with the increased coverage and focus on the developing pandemic, and as a result of suspected or confirmed cases within shared office spaces.  We therefore pro-actively closed all our offices worldwide on 16 March in advance of the general guidance to do so issued later that week.

Whilst we are, like many businesses, starting to open (or to review how we may open) some or all of our offices again, given the likely ongoing measures required in the short to medium term we are anticipating doing so with a more limited capacity for our employees. 

We are working closely with our employees to understand how they wish to work going forwards and we are looking at how our office spaces may be utilised and adapted as we look to the future.

What measures has Egress taken to enable its employees to work at home?

All our employees have the ability to work remotely.  We have empowered our employees to be able to do this easily and confidently through a combination of our own secure communication services, third-party services and secure remote working capabilities.  This enables them to fully function from their own homes as if they were in the office.  This has also allowed us to ensure continuity of service at all times, and to accommodate changes in how some of our employees want to work as we have adapted to times reduced social controls, and times of more restrictive lockdowns.

Allied to our strong company culture, all of this has ensured, and continues to ensure that we work well as both small and large cross-functional teams even when not in the same office, or when split between office and home working.

Our remote working infrastructure has been scaled to handle all of our employees and therefore we have not experienced, and do not anticipate, any negative impact due to the change in locations from which our employees operate.

How is Egress protecting the well-being of its employees during this period?

Daily/weekly management calls have been implemented throughout coupled with regular “All Hands” and social events conducted via remote tools.  These ensure that each employee remains engaged with business updates and social connections within their own teams and the wider business.

We have established a core team representing various functions within the business who are solely focussed on issues around employee engagement and well-being and establishing initiatives in this area. 

Our HR and Mental Health team make sure that everyone in the business is spoken to regularly to check in on their wellbeing, especially for those that live alone.

Re-opening our offices

As we operate across the United States, Canada and the United Kingdom the approach at each of our offices may differ.

Whilst we are, like many businesses, starting to open (or to review how we may open) some or all of our offices again, given the likely ongoing measures required in the short to medium term we are anticipating opening with a more limited capacity for our employees. 

It is therefore likely that our offices will remain closed to non-employees, visitors, customers and prospects for the time being. 

Where offices do re-open they will do so with appropriate mitigations in place in line with our Risk Assessments, and processes will be in place to comply with local track and trace programmes.

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