Customer Success

We pride ourselves on being more than simply another technology vendor. Our Customer Success Program is here to ensure you maximize your use of Egress, making sure you have the support and guidance you need at every step of your journey with us.

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How does customer success work?

At Egress we take our time to fully understand your requirements and establish the right services for you to deliver long-term value.

To ensure this, we have developed a Customer Success Program, designed to drive greater value through increased service awareness, utilisation, optimization and improved insights that help safeguard your sensitive data.

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Gold Standard

Gold Standard offers all the benefits of Silver with a range of enhanced training services, along with regular planning and review sessions with your dedicated Customer Success Manager.

Additionally, Gold Standard offers our proven annual information security risk health check and a six-month email security audit, allowing you to effectively scrutinise how information is being shared across your business.

Find out more

  • Additional training needs targeted and addressed
  • Annual information security risk health check
  • Access to the Egress Beta Programme
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Silver Standard

The Silver Standard ensures greater product awareness through monthly training webinars and effective service health checks to make sure the solution continues to align with the strategic needs of your business.

Silver Standard provides you with the confidence that your staff understand how to use Egress security products, ensuring sensitive data is protected at all times.

Find out more

  • Allocated Customer Success Manager
  • Post-deployment health check
  • Monthly refresher training clinics

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