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Coronavirus – COVID-19

Status update

We have seen no impact on Egress services due to COVID-19 and business continuity plans have enabled seamless homeworking/hybrid-working.  As a result, all Egress services remain fully operational and with significant capacity. 

We prioritise the wellbeing of our customers, employees and partners. Our teams are all equipped to work remotely and have shown time and time again their adaptability, flexibility, focus and commitment to the support of all customer organisations globally, and to the continued development and innovation of our software and services.

Our Customer Service helpdesk is fully operational and live service statuses are available for Egress services.

Our commitment remains to provide our customers with the highest levels of security, service and support.

Coronavirus – COVID-19

Continuity of Service

Has Egress been impacted by COVID-19?

We have seen no impact on Egress services due to COVID-19 and business continuity plans have enabled seamless homeworking.  As a result, all Egress services remain fully operational and with significant capacity. 

We prioritise the wellbeing of our customers, employees and partners. Our teams are all equipped to work remotely and have shown time and time again their adaptability, flexibility, focus and commitment to the support of all customer organisations globally, and to the continued development and innovation of our software and Services.

How has Egress prepared for incidents like COVID-19?

We are an organisation led by a forward-thinking, risk averse leadership team that has made significant investment in technologies and processes to permit our business to continue to operate through challenges like those seen during this pandemic. As a result, our services have shown how they are able to scale and adjust to changes in capacity demands that are placed upon them.

How is Egress able to ensure continuity of service?

As a technology company we benefit from a combination of our own secure communication services, third-party services and secure remote working capabilities to enable all our employees to fully function from home as if in the office. This has also allowed us to ensure continuity of service at all times, and to accommodate changes in how some of our employees want to work as we have adapted to times of reduced social controls and greater freedom, and times of more restrictive lockdowns.

Allied to our strong company culture, this has ensured, and continues to ensure, that we work well as both small and large cross-functional teams even when not in the same office, or when we split our time between office and home working.

We operate sufficient staffing levels that allow us to carry on business as usual and to ensure we can continue to provide robust levels of support across our customer base.

BCP Plan

Does Egress have a business continuity plan?

Yes.  We are mindful of unexpected events and have a detailed, long-standing business continuity plan that is reviewed and audited annually.  This enables our business to respond quickly and appropriately to incidents that may arise. 

Our approach has meant that we have throughout this pandemic been able to seamlessly test, and subsequently continue to adjust and flex the way we work as we have moved through periods of reduced social controls and greater freedom, and times of more restrictive lockdowns. This has allowed us to protect the safety and well-being of our employees, their families, our customers, users and communities, enabling hybrid working practices whenever possible, all whilst maintaining the same high level of service.

It also enables us to remain agile to adapt to scenarios of emerging from or re-entering lockdown conditions, and to working during periods of continued uncertainty.

Does Egress test its business continuity plans?

Yes.  Our business continuity plan is tested at least annually. 

In preparation for anticipated disruption from the COVID-19 situation, during February and March 2020 we undertook test events across each of our office locations to ensure that we were appropriately prepared and that our employees were able to successfully work remotely. We continue to review operations to ensure that they remain fit for purpose as we move through periods of reduced social controls and greater freedom, and times of more restrictive lockdowns

What steps has Egress taken to review its own supply chain?

Like any business in these circumstances, ahead of lockdown in March 2020 we undertook an exercise with our subcontractors to understand and identify measures to ensure business continuity of their services.  We remain in close dialogue with them as this situation continues to progress and develop.

Through the market leading subcontractors that we work with, we are able to continue to offer and maintain diversity, resilience and capacity in the locations and services that we are able to offer to customers and through those subcontractors own business continuity measures. All of this offers significant re-assurance as to the robustness and continuity of their service delivery and availability.

Where can I find information on support and service status?

Our Customer Service helpdesk remains fully operational, and our customers and partners are encouraged to check the live service status for Egress at any time.

Travel

Are Egress’ offices currently open?

As we operate across New York and Massachusetts in the United States, Canada and the United Kingdom the approach taken at each of our offices may differ.

Whilst we have, like many businesses, started to open our offices again, given the likely ongoing measures that may be required or re-introduced in the short to medium term we are anticipating that in some locations we may re-open with lower capacity levels than those that we operated pre-pandemic. 

At present it is expected that our offices will remain closed to non-employees, visitors, customers and prospects so if you are intending on travelling, or wish to travel, to one of our offices you must check with us before doing so. 

We will continue to use appropriate mitigations in line with our Risk Assessments and local governmental and health guidance.  These mitigations may include one or more of: social distancing measures, use of hand sanitizers, restricted capacity, additional cleaning, and processes to comply with any local track and trace programmes or requirements.

Has Egress restricted travel?

Our employees are following local guidance where they live and operate. As a business we keep this under regular review and communicate with relevant employees.

Protecting our employees

What key decisions has Egress taken to protect its employees?

In early March 2020, we were very mindful of the physical well-being and mental strains that our employees were feeling when travelling with the increased coverage and focus on the developing pandemic, and as a result of suspected or confirmed cases within shared office spaces. We therefore pro-actively closed all our offices worldwide with effect from 17 March in advance of the general guidance to do so issued later that week.

Whilst we have, like many businesses, started to open our offices again, given the likely ongoing measures that may be required or re-introduced in the short to medium term we are anticipating that in some locations we may re-open with lower capacity than those that we operated pre-pandemic.

We are continuing to work closely with our employees to understand how they wish to work going forwards and how our office spaces may be utilised and adapted as we look to the future.

What measures has Egress taken to enable its employees to work at home?

All our employees have the ability to work remotely.  We have empowered our employees to be able to do this easily and confidently through a combination of our own secure communication services, third-party services and secure remote working capabilities.  This enables them to fully function from their own homes as if they were in the office.  This has also allowed us to ensure continuity of service at all times, and to accommodate changes in how some of our employees want to work as we have adapted to times reduced social controls, and times of more restrictive lockdowns.

Allied to our strong company culture, all of this has ensured, and continues to ensure that we work well as both small and large cross-functional teams even when not in the same office, or when split between office and home working.

Our remote working infrastructure has been scaled to handle all of our employees and therefore we have not experienced, and do not anticipate, any negative impact due to the change in locations from which our employees operate.

How is Egress protecting the well-being of its employees during this period?

Regular management calls, “All Hands” and social events have been conducted via remote tools. These ensure that each employee remains engaged with business updates and social connections within their own teams and the wider business.

We have established a core team representing various functions within the business who are solely focussed on issues around employee engagement and well-being and establishing initiatives in this area.

Our HR and Mental Health team make sure that everyone in the business is spoken to regularly to check in on their wellbeing, especially for those that live alone.

Re-opening our offices

As we operate across New York and Massachusetts in the United States, Canada and the United Kingdom the approach taken at each of our offices may differ.

Whilst we have, like many businesses, started to open our offices again, given the likely ongoing measures that may be required or re-introduced in the short to medium term we are anticipating that in some locations we may re-open with lower capacity levels than those that we operated pre-pandemic.

At present, it is expected that our offices will remain closed to non-employees, visitors, customers and prospects so if you are intending on travelling, or wish to travel, to one of our offices you must check with us before doing so.

We will continue to use appropriate mitigations in line with our Risk Assessments and local governmental and health guidance. These mitigations may include one or more of: social distancing measures, use of hand sanitizers, restricted capacity, additional cleaning, and processes to comply with any local track and trace programmes or requirements.

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