Customer Support Engineer

Join our Support team in Boston

Application deadline: 31st Jan 2022

You will be responsible for delivering world-class technical support to a fast-growing customer base covering the public, financial and professional services sectors. There are plenty of opportunities for progression within the team and the wider business. This role is perfect for an individual that is looking to develop their skill set and take their career to the next level. The position will be based out of our Boston office and full training in the company’s product portfolio will be provided to you.

The Role

  • Answering questions related to Egress products and services and escalating when necessary
  • Promoting Egress products, services and training through educating and empowering our customer base
  • Proactively looking for solutions to problems and proposing improvements if something could work better

The Person

  • You have a passion for customer support
  • You have a mathematical or scientific mind and have an ability to explain complex issues in simple terms
  • You will possess outstanding interpersonal skills which help you to make decisions and solve problems both as a team but also independently

Technical skills and Experience

  • Experience in customer-facing roles and helpdesk systems is a plus
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Exposure to the following technologies would be desirable:
    • Microsoft Office, Office 365, Windows, Mac and Mobile Operating systems
    • HTML, JavaScript or CSS

Diversity, Equity and Inclusion

Here at Egress we are committed to diversity, equity and inclusion. Our workforce has consistently sat above the national average for both BAME and Female representation, but we recognise that we can always do more. Every job description is subject to scrutiny through a gender bias decoder ensuring our roles are as inclusive and attractive as possible. Our culture is one that aims to nurture a welcoming and safe working environment for everyone with initiatives such as our Diversity & Belonging forum, dedicated mental health first aider network and regular awareness seminars all contributing to a great place to work whoever you are.

Privacy and Your Data

Please take the time to check and read our recruitment privacy policy. The information you provide to us when you apply will be held, stored and processed by Egress Software Technologies Limited in accordance with it.

Any job offer that we may make to you will be subject to you successfully passing background checks.

Benefits

Social
  • Regular charity events and fundraisers
  • Monthly socials paid for by the company
  • Annually fully funded company kickoff
  • Management / peer recognition programs with rewards
  • Regular employee personal development and training reviews
  • Friday breakfast club
  • Flexible dress code

Physical
  • Wide variety of health insurance plan options
  • Dental cover and vision plan
  • Life insurance and AD&D
  • Complimentary snacks, cold brew coffee on tap and soft drinks available




Financial
  • 20 days annual leave
  • 401 (K) with company contributions of 3%
  • £2,000 ($ Equivalent) employee referral scheme
  • Eligibility to participate in Enterprise Management Investment (EMI) stock option scheme
  • TriNet benefits portal and pre-tax commuter benefits

Our Boston office

Boston

About our Boston office

Our Boston office is located in the center of downtown, with easy access to public transportation, a stunning view of the waterfront, a wealth of local restaurants and shops nearby, and an intimate, yet energetic start-up vibe.

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