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Our approach to website privacy

We're Egress Software Technologies Inc. part of the Egress Software Technologies Group. More information about us and our group can be found at http://www.egress.com/about.

This privacy policy sets out details about the information that we collect when you use or browse www.egress.com and the apps that we make available to access our platform and services (collectively, our Sites). By using our Sites you confirm that you accept this policy. If you don’t, then please don’t use them.

This policy describes:

  • the information we collect and how we get it
  • how we use that information
  • who we may share it with and why
  • where we may transfer and process it
  • what you need to do if you provide information to us about others

If you have any questions we’d be happy to answer them, just get in touch at DPO@egress.com.

This website privacy policy was last updated on 14 May 2018.

The way we talk about the information we collect through browsing our Sites

We think about the information that we collect when you browse our Sites as falling into 2 groups:

Personal contact information

information about you that you provide to us, or that we obtain such as:

  • name, address, phone number, email address and information you provide when you contact us
  • any permissions, consents or preferences that you give us

 

Website data

usage statistics, performance and security data, and aggregated data about how our Sites are used (e.g. performance counters, access logs, metrics, associated metadata, unique identifiers for devices, technical information about the devices used, the network, operating system and browser).

The information we collect and how we get it

We collect information about you in a number of ways. We may combine the information that we receive from these various sources as set out further below where we explain how we use this information.

From

How we obtain or receive it

Examples of the types of information

You

  • filling out forms on our website or apps
  • contacting us
  • taking part in our competitions or promotions
  • Personal contact information
  • Website data
  • IP address (this may not always be personal to you – e.g. where using shared networks)

Third parties

  • publicly accessible records
  • government and law enforcement agencies
  • filing out forms on websites or webforms that we host on behalf of a third-party
  • open data and public records
  • information sent by or received from third-parties

General use of our services

  • Accessing and using our Sites
  • Personal contact information
  • IP address (this may not always be personal to you – e.g. where using shared networks)
  • Website data

IP address

  • when you visit our Sites we will record your IP address.
  • your IP address may be kept in log files or matched against public or proprietary IP address databases to provide us with information about your visit. This may identify the organisation to whom the IP address is registered (and may in some cases enable us to identify you)
  • IP address
  • Personal contact information

How we use the data that we collect

Relationship management

What we use it for

Our reasons

Our legal reason

Information type

Manage, track and develop our relationship with you

To ensure that we have a productive relationship where we’re able to meet user needs and respond to them both proactively and reactively. This is core to our business and forms the cornerstone of success. If we were unable to process personal data for this purpose, our business would cease to function properly.

legitimate interests

Personal contact information, website data

Delivery of services

What we use it for

Our reasons

Our legal reason

Information type

Ensure our Sites are functioning properly

To ensure that we can provide the access to our Sites.

Legitimate Interests

Personal contact information, website data

Respond to and resolve complaints, queries and requests

To respond to your queries and to ensure that you’re able to use our Sites appropriately.

Legitimate interests

Personal contact information, website data

Delivering on contractual obligations and exercising rights

What we use it for

Our reasons

Our legal reason

Information type

Make and manage payments made by, or due to, you

Processing to achieve this purpose.

Performance of contract, legitimate interests

Personal contact information, website data

Meet and perform our audit obligations

We recognise that processing may be required in order for our own compliance purposes.

Legitimate interests, legal obligation

Personal contact information, website data

Recover money owed to us or other companies in our group

To ensure that payments are both made and timely

Legitimate Interests

Personal contact information, website data

Legal and regulatory risk management

What we use it for

Our reasons

Our legal reason

Information type

Detect and prevent crime

To ensure that we and our group can both detect and report criminal activity

Legitimate interests

Personal contact information, website data

Manage risk for us, our group and users

To ensure that we and our group can manage legal and regulatory risk and do so in the most appropriate and compliant manner

Legitimate interests, legal obligation

Personal contact information, website data

Obey our or our group’s legal obligations

To ensure that we and our group can manage legal and regulatory risk and requests in the most appropriate and compliant manner. This may include adapting the way we and our group operates or engages to meet new or future obligations

Legitimate interests, legal obligation

Personal contact information, website data

Keep our records accurate and up-to-date

Processing to ensure we meet our obligations in respect of data accuracy (this may include acting in response to your notifications)

Legitimate interests, legal obligation

Personal contact information, website data

Run our and our group’s businesses in an efficient and proper way

We use shared systems, activities, suppliers and sub-processors in order to help manage legal and regulatory risk within our group, and to operate in a way that ensures quality, consistency and security of service delivery

Legitimate Interests

Personal contact information, website data

Innovation and system development

What we use it for

Our reasons

Our legal reason

Information type

Develop new systems, features, functionality and ways to meet user needs

We have a legitimate interest to understand how our Sites are used, and to look at areas where user needs could be met either as new functionality, or in improved ways

Legitimate Interests

Personal contact information, website data

Study how users are using our Sites

We have a legitimate interest to understand how our Sites are used, and how users benefit from the services that we provide to them

Legitimate Interests

Personal contact information, website data

Test new products and services

We have a legitimate interest in ensuring that prior to being launched, functionality operates in a secure and efficient manner

Legitimate Interests

Personal contact information, website data

Exercise our contractual rights

To ensure that we appropriately protect ourselves and our group based upon our contractual rights set out in the terms applicable to our Sites that you agree to by using them

Legitimate Interests

Personal contact information, website data

Show you the right Sites

To ensure that you enter into any contractual relationship with the right company in our group. This also enables us to present content relevant to that jurisdiction where appropriate

Legitimate Interests

Personal contact information, website data, IP address

To create anonymous reports and statistics

We have a legitimate interest in understanding market risks, trends and activities and, where relevant, utilising the anonymous insights that we can gain from our Sites

Legitimate Interests

Personal contact information, website data

To develop and carry out marketing activities

We have a legitimate interest to conduct marketing, promotional and other advertising activities in order to grow our brand, and the awareness of our products and services

Legitimate Interests

Personal contact information

If you provide us with information about others

If you provide information to us about another person you must make sure you have the right and permission to do so. We’re reliant on this in order to receive and process that information in providing services to you (such as responding to enquiries or fulfilling email marketing requests). By providing such information, you confirm that you do.

Sending information outside the EEA and the United States

We rely on our legitimate business interests for the storage, maintenance and processing of personal data that we collect through the operation of our Sites. To operate our group effectively we use shared systems, resources and subprocessorsand so the information that we collect may be transferred, shared and processed within our group and to and by these third-parties. This may involve the storage, transfer and processing of this information outside the EEA or the country where you’re located. Where this happens, we’ll ensure that any such transfer or processing is subject to appropriate legal and technical safeguards.

Who we may share your information with

To operate our group effectively we use shared systems, resources and subprocessors and so the information that we collect may be transferred, shared and processed within our group and to and by these third-parties. Details on these can be found through the sub-contractor page available at www.egress.com/subcontractors.

Transfer of rights: We reserve the right to share Personal Contact Information and Website Data with any organisation to which we may transfer our rights or responsibilities, or if we (or a relevant part of us) or our assets are proposed to be purchased or acquired by a third party.

Applicable law: We reserve the right to disclose Account Information, System Data and Content in order to comply with legal or regulatory obligations, or a binding order of a legal, governmental or regulatory authority, or for the prevention and detection of crime or fraud, or to protect against imminent harm to the rights, property or safety of Us, our customers or the public.

What we need you to do

We need to make sure that the information that we hold about you is accurate, up-to-date and still relevant. As a result, we need you to tell us promptly if there are any changes to the information that you provide by letting us know at DPO@egress.com.

Marketing

We may use some of the information that we hold about you to send you information about our, and our group companies’, products and services. Information that you provide may be used alongside other information we hold about you in order to tailor our communications to you. We may do this by email, or by other electronic means available to us in the future. In most circumstances we’ll only do this if we have your consent, but there may be some situations where we have a legitimate interest in doing so (being a business or commercial reason that does not go unfairly against your rights and complies with applicable law).
If you’ve given your consent, you can withdraw this at any time by notifying us using the details below.

How long we'll keep your and your users information for

We’ll keep your information for our legitimate interests in accordance with our data retention policies, including to maintain records required for legal or regulatory reasons, to show that we complied with our contractual obligations, to respond to any complaints or queries, and for research and statistical purposes.

Your rights

You have certain rights by law in respect of the personal data that we hold about you. These rights may not always apply as the basis on which we’re processing your personal data may affect their availability, for example:

Your right

What it enables

How do you exercise it with us

To correct errors in personal data we hold about you

If you think personal data we hold about you is wrong or incomplete, you have the right to correct it. Following receipt of your notice, we’ll investigate any inaccuracy and correct the data where relevant

Get in touch with our DPO using the details below. Please ensure your correspondence is entitled “correcting my information”.

To request that we stop processing your personal data

You have the right to object to how we’re using your data, or to ask us to delete, erase or stop processing it if there’s no reason for us to use it. Remember:

  • there may be legal or regulatory reasons why we’re processing it
  • we may be processing it in order to fulfil our contractual obligations to another user (e.g. where they’ve provided it or are looking to send or share it as part of their Content)
  • information that you’ve shared to or with others may form part of their account with us and may not be deleted when you close your account or make this request

 

Get in touch with our DPO using the details below. Please ensure your correspondence is entitled “erasure of my personal data”.

To request that we restrict how we process your personal data

You have the right to ask us to restrict how we’re processing your personal data if:

  • it’s not accurate
  • it’s been used unlawfully but you don’t want us to delete it
  • it’s not relevant anymore but you want to keep it for use in legal claims
  • you’ve asked us to delete it and are waiting for us to confirm if we have a lawful reason for using it

 

Get in touch with our DPO using the details below. Please ensure your correspondence is entitled “restriction of the use of my personal data”.

To complain

If you have any concerns or complaints with how we have processed your data.

Get in touch with our DPO using the details below. You also have a right to complain to the Information Commissioners' Office, the UK's data protection regulator. You can find out more about this right here: https://ico.org.uk/concerns/

Our Data Protection Officer (DPO)

Name

Richard Green

Address

12th Floor, The White Collar Factory, 1 Old Street Yard, London, EC1Y 8AF, United Kingdom

Email address

DPO@egress.com

Phone number

(0) 20 7624 8500

Cookies and ‘Do not track’

To find out more about cookies and how we use them, see www.egress.com/cookies. Currently, we do not respond to ‘Do not track’ browser features.

Changes to this policy

We can change this policy from time to time so please check back here regularly.

About us

We're Egress Software Technologies Inc. We're a Massachusetts corporation with our registered office at WeWork Fort Point, 51 Melcher St, Boston, MA 02210. You can contact us at info@egress.com. When contacting us we strongly recommend you don't email us confidential or personal information. If you do, it's at your own risk although the terms of this policy will apply to our use of that information.

Law

This Website Privacy Policy and any disputes hereunder will be governed by the laws of the State of Delaware, without regard to its conflict of law principles. We both acknowledge and agree that any litigation concerning them shall be submitted to and resolved by the state or federal courts in and for Boston, Massachusetts, and the parties consent to the exclusive jurisdiction and venue of such courts.

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© 2009 - 2018. All rights reserved. Egress Software Technologies Ltd.