Frequently Asked Questions

Every visitor to has a different requirement. Hopefully our FAQs provide easy access to the information you need. If you do have further questions, feel free to contact us using the links below, or visit

Secure email and file transfer

What can I share securely?

Egress Switch provides a broad security platform which allows you to securely share confidential information by email and file transfer, large file transfer, secure online collaboration and via secure web forms.

Our approach provides "follow the data" control so that you have the reassurance that the sensitive information you share is only accessed by the intended recipient.

What is more, using our integrated desktop and mobile applications, Switch is easy to use and streamlines end user workflow.

How can I access my data?

Egress Switch allows you to access your data securely in multiple ways;

Web based access – the default way to open a Switch secure email is via a web browser which requires no download or installation of software.

Desktop applications – if you want to integrate Switch Secure Email and File Transfer into your existing email client or systems for a more seamless and simplified user experience our desktop applications are free to download and simple to install.

Mobile applications – as workforces become more mobile it is important that you can access information securely where ever you are. Our mobile applications integrate seamlessly with multiple mobile devices including Android, BlackBerry, iPad/iPhone and Windows Phone.

Whichever approach you want to take, Switch integration makes set up easy allowing you to start sharing information securely from day one.

Where is my data stored?

Egress Switch uses a unique on-premise and hosted cloud infrastructure which enables us to tailor hosting based on your requirements.

Cloud hosting:

Fully hosted service – in this case your data can be held in one of our accredited data centres specific to your regional location. Our selected service providers ensure unrivalled and certified hybrid infrastructure so you have the complete reassurance that your information is totally secure.

On-premise hosting:

On-premise installation – allows you to store encrypted data locally within your existing infrastructure while offering the flexibility of outsourcing key management using our hybrid 'Private Cloud' model.

Whichever approach you take we have tailored our system with security and flexibility in mind.

When is Switch free to use?

Egress Switch makes sharing information easy by allowing the recipient of a secure email or large file to respond to the sender free of charge as many times as they like assuming the original sender is a paying subscriber. What is more, the free user of Switch can communicate securely using Switch to any other paying subscribers.

We call this community based licensing model the Trust Network. Trust Network members are all using Switch to share confidential information securely.

How can I resolve ‘SECUR32.dll missing upon sign-in’?

A recent Windows 10 update introduced an error message when signing into older versions of the Switch Client for Windows. Upgrading to the latest version of our Switch Client (v4.81+) from our Desktop Client Download Page will resolve this issue.


Take a look at our Technical Knowledge Base article for more information.

Secure collaboration

Are there any file size or type upload limitations?

By default there are no restrictions or limits to the types of files that can be uploaded to Switch Secure Workspace, however these can be restricted in policy by system administrators.

Can you control online editing of documents?

Egress Switch Secure Workspace provides real-time online document editing within the secure infrastructure. 

Based on defined security policies users can be forced to edit content online and prevented from downloading and printing, depending on the individual organisations requirements.

Does Switch Secure Workspace work on mobile devices?

Egress Switch Secure Workspace has been developed using the latest web responsive technologies and will render perfectly on any device.

Can you give users different access rights?

Egress Switch Secure Workspace offers the ability to apply granular permissions based on individual user roles to all aspects of the secure environment. 

This ranges from system access rights to specific file access permissions and user interface configuration.

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