Egress Software Technologies announces continued user satisfaction ratings of over 98%
London – August 2014 – Egress Software Technologies is pleased to confirm continued user satisfaction ratings of over 98% for the second quarter of 2014, with 100% achieved in June.
Supporting all users of the market-leading encryption software Egress Switch, including paying and free subscribers, Egress Customer Service offers first and second line support for issues that may arise from clients using the service. These range from helping with incorrect login credentials, to managing network errors. Additionally, Egress Customer Service also aids clients in deploying the software and ensuring they are optimising their usage of Switch.
Egress Customer Service Manager Jonathan Jongkind states: “I am delighted to see the Egress Customer Service team’s excellent performance and professionalism recognised through user satisfaction ratings of over 98%. At Egress, our users are our highest priority and every member of the team is dedicated to resolving any query a user may have, whether that be a forgotten password or further advice on how to get the best out of Switch.”
Some comments from Switch users included:
“Very fast response to my query, which was resolved immediately.”
“The person who assisted with my query was extremely patient (which she needed to be) and helpful. I was extremely happy with the service I received!”
“I am not very confident with IT systems that I have never used before, and the support engineer was very patient and very supportive.”
“This was excellent and had a sense of personal help about it. It was also timely and positive. Well done.”
“The support given by your representative was superb. Fast response time, polite, helpful and deserves accreditation in being an asset to your company.”
About Egress Software Technologies
Egress Software Technologies is the leading provider of hosted and on-premise encryption services designed to secure all forms of electronic information and delivered to customers in both the Public and Private Sectors via a single platform: Egress Switch.
As the first, and currently only, CESG CPA Foundation Grade certified email encryption product on the market, Switch Secure Email enables customers to share highly sensitive information over the internet, without the need to manage external third party credentials. The award-winning Switch portfolio of products also includes Secure File Transfer, Secure Web Form and the latest online collaboration offering, Secure Workspace.
Using patented key management, the platform utilises a unique community-based licensing model known as 'the Egress Trust Network' that consists of paying and free Switch subscribers, who are able to share information securely with one another using a single global identity.