Customer Experience - London, UK (hybrid)

Bid Coordinator

You will be reporting directly into the Head of Bid Management. This function is part of the wider Customer Experience Team within Egress.

If you’re reading this, we are excited for you. You’ve landed on the job description for a company that will obsess over your well-being with unrivalled work-life balance, your career development providing transparent career paths and learning support for every single person, and knows that you are unique and will celebrate that. If you are passionate about what you do and want a career in one of the most exciting yet stable industries, read on…

Egress Software Technologies are a leading cyber security company providing global solutions to protect against human-activated risk. By aggregating data to derive intelligence, Egress is the only company able to predict future threats and prevent attacks or breaches – before they happen.

Egress is proud to support thousands of Enterprise customers across a range of sectors including Financial Services, Legal, Healthcare, and Government organizations. By protecting millions of employees around the world from advanced threats, businesses can safely achieve their mission without unnecessary risk.

The Team

The bid function was established in Egress four years ago by the current Head of Bid Management who runs this function solo. Over the last four years, the bid function has added demonstratable value to the business when it comes to supporting the sales team in winning new customer contracts and assisting the account management function with renewal activities across our existing customer base. Support via this function is provided in various ways through the sales cycle, whether that be completing onboarding documentation, security due diligence requests, proposal content, management of bids or securing customer renewals in both the private and public sectors. As the sales team has grown globally, the bid function is now at a point to grow in order to provide further support to the team.

You will be reporting directly to the Head of Bid Management. This function is part of the wider Customer Experience Team within Egress.

The Role

The Bid Coordinator will work alongside the Head of Bid Management. Activities will include but not be limited to:

  • Updating bid/RFI collateral for reuse in responses.
  • Seeking support from the wider organization where required to ensure bid/RFI information stays updated and accurate within the bid repository.
  • Ensuring bid process documentation is kept up to date and is communicated across the sales function where required. This could be in sales meetings/sales inductions.
  • Working closely with associated departments or individuals to complete RFI requests in relation to deadlines set by the customer. RFI requests come in various formats e.g. word documents, excel spreadsheets or third-party portals.
  • Assisting the Head of Bid Management in compiling bids and associated tasks such as reviewing tender documents, arranging bid meetings, attending bid planning sessions, collating bid responses, reviewing and re-writing of bid content, and submitting bids.
  • Collating reporting stats via Salesforce for board review meetings.
  • Be able to manage all bid activities when the Head of Bid Management is away.

The Person

  • Preferably from a sales support background or with previous coordinator experience.
  • Exposure to working with sales teams would be beneficial.
  • Is interested in progressing into a Bid Management role in the future.
  • Excellent communication skills.
  • Can lead meetings that include individuals from sales to C-Level.
  • Able to drive tasks through to completion quite often in short turnaround times.
  • Someone who can think on their feet and take initiative.
  • Process and detail orientated.
  • Proactive and flexible, with the ability to work independently where required.

The company

We are proud of our uniquely agile, effervescent, and people-focused equal-opportunity environment. Our core values of Owning itBeing BoldDoing the right thing and Being a bar-raiser run through everyone who works for us, and everything we do.

We are a sociable company and haven’t let a global pandemic stop us from continuing to enjoy the place we work even if is more of a virtual experience at times. The atmosphere across the business is friendly and supportive, with a constant desire to improve in everything we do! We are now back to running our monthly paid-for social activities as our offices continue to get busier! For those who are working remotely, we can’t promise the coffee you have in your kitchen will be as good as the free ones we have in the offices but the people you share it with will be just as warm and welcoming.

Diversity, Equity and Inclusion

Here at Egress we are committed to diversity, equity and inclusion. Our workforce has consistently sat above the national average for both BAME and female representation, but we recognize that we can always do more. Every job description is subject to scrutiny through a gender bias decoder ensuring our roles are as inclusive and attractive as possible. Our culture is one that aims to nurture a welcoming and safe working environment for everyone with initiatives such as our employee-led Culture Club, dedicated mental health first aider network and regular awareness seminars all contributing to a great place to work whoever you are.

Privacy and Your Data

Please take the time to check and read our recruitment privacy policy. The information you provide to us when you apply will be held, stored and processed by Egress Software Technologies Limited in accordance with it.

Any job offer that we may make to you will be subject to you successfully passing background checks.

About our London office

Our London office is situated a one-minute walk from Old Street underground station, right on London's renowned Old Street Roundabout, which has become the centre of the city's tech industry over the last decade.

12th Floor, White Collar Factory,
1 Old Street Yard,
Old Street,
London, UK,



  • Regular charity events and fundraisers
  • Dedicated Culture Club responsible for arranging regular social events of all shapes and sizes
  • Annual kickoff and summer parties
  • Management / peer recognition programmes with rewards
  • Regular employee personal development and training reviews
  • Flexible dress code
  • Social pool league


  • Free eyecare vouchers
  • Free breakfast, fruit and all the coffee you can drink
  • Fully funded private medical
  • Discounted gym membership
  • Cycle to work scheme


  • 25 days annual leave, increasing to 26 after your first year in the business
  • Contributory pension scheme
  • £2,000 employee referral scheme
  • Eligibility to participate in Enterprise Management Investment (EMI) stock option scheme
  • Egress perks portal and retail discount scheme

Learn more about benefits at Egress

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