Sub-Processors
Find details and locations of Egress Software’s use of sub-processors below. Business Customer hosting options include the US, UK, EU, and Australia.
Geolocation choice: Business customers have the choice of location hosting listed with each product in the US, UK, EU, and Australia.
In providing our Services, we use sub-processors to provide specialist functionality and services. We set out details of these companies and the role that they play below. We have contracts in place with each of them which meet the requirements of applicable data privacy legislation, including Article 28 of the General Data Protection Regulation.
Not all of them will be relevant to the way you access and use our Services. If you are unsure, please check the terms of your agreement with us or get in touch with your account manager. If you do not have one, just drop us a line at www.egress.com/contact-us.
Defend Sub-Processors
- Amazon Web Services
- Privacy Information
- Hosting all or part of Threat Data and/or the Service delivery infrastructure
- Microsoft Azure
- Privacy Information
- Hosting all or part of Threat Data and/or the Service delivery infrastructure
- MongoDB
- Privacy Information
- Hosting all or part of Threat Data and/or the Service delivery infrastructure
Customer Hosting Location/Region Choices
United States / United Kingdom* / European Union / Australia
* United Kingdom has failover services in the European Union
Prevent Sub-Processors
- Amazon Web Services
- Privacy Information
- Hosting all or part of Smart Data and/or the Service delivery infrastructure
- Microsoft Azure
- Privacy Information
- Hosting all or part of Smart Data and/or the Service delivery infrastructure
Customer Hosting Location/Region Choices
United States / United Kingdom / European Union / Australia
Protect Sub-Processors
- Amazon Web Services
- Privacy Information
- Hosting all or part of Content and/or the Service delivery infrastructure
- Microsoft Azure
- Privacy Information
- Hosting all or part of Content and/or the Service delivery infrastructure
Customer Hosting Location/Region Choices
United States / United Kingdom / European Union / Australia
Workspace Sub-Processors
- Amazon Web Services
- Privacy Information
- Hosting all or part of Content and/or the Service delivery infrastructure
- Microsoft Azure
- Privacy Information
- Hosting all or part of Content and/or the Service delivery infrastructure
- Mailgun*
- Privacy Information
- Provides mail delivery services for automated alerts/notifications
- Twilio
- Privacy Information
- Provides mobile SMS messages for muti-factor authentication (if selected by you)
Customer Hosting Location/Region Choices
United States / United Kingdom / European Union / Australia
*Mailgun is delivered from the EU only
Webform Sub-Processors
- Microsoft Azure
- Privacy Information
- Hosting all or part of Content and/or the Service delivery infrastructure
Customer Hosting Location/Region Choices
United States / United Kingdom / European Union
Buying online Sub-Processors
- Digital River Ireland / Digital River (US)
- Privacy Information
- Ecommerce services and is the authorised reseller of Egress products purchased through our ecommerce platform
- PayPal, Inc. (US)
- Privacy Information
- Payment service provider
- GoCardless (US)
- Privacy Information
- Payment service provider
Support services Sub-Processors
- Salesforce, Inc. (UK)
- Privacy Information
- Support ticket and online chat software and services used to provide support services
- CalliTech Limited (trading as MoneyPenny)
- Privacy Information
- Overflow support call services, and transfers out-of-hours support calls to our engineers
- Zoom Video Communications, Inc. (US)
- Privacy Information
- Telephony and tech tool provider
- Drift, Inc. (US)
- Privacy Information
- Website chat
- Microsoft Teams (UK)
- Privacy Information
- Instant chat service
- 8x8 (UK)
- Privacy Information
- Inbound and outbound telephony service provider
Customer management and marketing Sub-Processors
- Salesforce, Inc. (UK)
- Privacy Information
- Customer relationship management platform
- Marketo, Inc. (US)
- Privacy Information
- Platform supporting webforms found on our website relating to marketing activity and enabling us to send out our marketing communications
- Zoom Video Communications, Inc. (US)
- Privacy Information
- Video conferencing and webinar technology
- Outreach corporation (including Kaia) (US)
- Privacy Information
- Relationship management and contact platform used by our sales teams
- Drift, Inc. (US)
- Privacy Information
- Sorts emails from marketing activity
- 8x8 (UK)
- Privacy Information
- Inbound and outbound telephony service provider
- Refinitiv Worldcheck (US)
- Privacy Information
- Sanctions and compliance screening software
Customer feedback Sub-Processors
- Pendo.io (US)
- Privacy Information
- Used for Administrator Portal Analytics
- TrustPilot A/S (US)
- Privacy Information
- Used for customer surveys and feedback
- G2 Crowd, Inc. (US)
- Privacy Information
- Used for customer surveys and feedback
- Qualtrics (US)
- Privacy Information
- Used for customer surveys and feedback
Our Group Companies Sub-Processors
- Egress Software Technologies Limited (UK)
- Egress Software Technologies Limited (registered as a foreign company in the Netherlands)
- Egress Software Technologies, Inc. (United States)
- Egress Software Technologies Inc (Canada)
- Egress Software Technologies Pty Ltd (Australia)
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- Subprocessors
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Last updated
In June 2023 we added additional locations for Defend to improve resiliency and make the page easier to read.