Cancellation Rights and Refund Policy
- B5. CANCELLATION RIGHTS AND REFUNDS
- B5.1 Subject to clause B5.4, you may cancel this Agreement at any time within seven (7) working days ("Cooling-off Period") beginning on the day after this Agreement is concluded.
- B5.2 To cancel this Agreement during the Cooling-off Period, you must inform Egress in writing using the contact details as set out on the Website.
- B5.3 Upon your cancellation of this Agreement under this clause B5, Egress shall refund you the Subscriber Fee or the sum equivalent to the PAYG Credit, whichever is applicable, within thirty (30) days of receiving your notice to cancel.
- B5.4 For the avoidance of doubt, your right to cancel under clause B5.1 shall not apply:
- B5.4.1 if you have made any use of the Services including without limitation, access by the User of any Encrypted Data sent by you using the Services; or
- B5.4.2 upon the expiry of the Cooling-off Period.
