Switch users choose to protect and control the information they share for a variety of reasons. Many users have to meet compliance regulations for their industry while others have to satisfy legal requirements when entrusted with personal information about their customers. Each situation has its own set of unique circumstances but all have one thing in common. Put simply, these organizations recognize their responsibility to protect their valuable information.
Switch users tell us that they have the least amount of delays or questions from their recipients if they communicate the use of Switch early – before secure information starts to arrive. In this communication, it is helpful to explain why secure data exchange is needed. Here is an example email that you may want to send to your recipients.
Dear Recipient,
Our organization has decided to make changes in the way we share information with our business partners. To meet our regulatory and security requirements, we have decided to use Egress Switch to protect and control the information we share. In the future, you will receive files from us in a secure “.switch” file.
For you to open these .”switch” files, you will need to download the Switch Reader. This is a simple process that requires no installation or administrator privileges. The software is free, and there is no cost for you to use Switch to read files we send. If you have concerns or need technical help, or wish to follow easy instructions about getting started, Egress has a number of good support articles on their web site. Finally, if you are anything like me, you may want to speak with your own help desk support team for assistance and so they know about this as well.
Thank you for understanding our need to secure the information we share. Please let me know when you are ready to receive secure information with Egress Switch.
Best regards,
Information Owner
We’ve also received positive feedback from Switch users about communication features already built into the product. These can help you remind your recipients how serious you are about data security.
The Egress Switch Package Creator gives you a summary screen every time you make a secure package. A link on that summary screen will let you send an email directly to the recipients. For your convenience, we’ve added a simple message that informs the recipient how to get Switch. You have the ability to customize or personalize this message at the time it is sent, with an option to save the customized message for all future use.
When sending an email with Egress Switch, a header explaining how to get the Switch Reader is added to your email automatically. You also have controls in the email add-on to customize this header message and save it for future use.
Switch users tell us that this additional information has been useful when explaining secure data exchange to their recipients.
