I am unable to sign in to Switch from the system tray?

If you are unable to sign in to the Egress Switch client and receive the following error:

"The account myname@mydomain.com is unknown or the password is invalid."

Please check the following:

1) You have entered your Switch ID and password correctly. 

2) You can login to the Egress Switch https://switch.egress.com/signin

If you receive the following error:

"Secure connection to Egress Switch server cannot be established.  Please check your internet connection and try again."

Please check the following:

1) That you are connected to the internet.  Try opening www.egress.com from your internet web browser.